RicardoGray
Second Officer
Flight distance : 4356421 ft
United States
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Genghis9 Posted at 2017-10-18 08:03
The duplicity with this company is extremely bothersome to me. They are so extremely concerned with protecting their brand, OK fine, but to the point that they seem to not consider or care about their customer base. They cannot have it both ways, but they can also do a lot more to address both sides in a more forthright manner. I don't like this slight of hand stuff and finding out changes to my system after I do an update or read/hear about it in the news. I thought this forum existed for one, to inform their customers about things, they don't seem to hesitate doing so about new products.
I'm just trying to determine if this is cultural or just being that type of a controlling company that almost seems to border on paranoia. [...and obligatorily speaking, yes I know their are some real idiots out there with these drones that warrant some consideration in managing these products, just doesn't have to be the seller doing so after they've sold you the product]
To touch on that a bit. They do seem very protective of all product data, etc. I mean they won't even put out a parts diagram for us to buy replacement parts. I get keeping a lid on the software and technology, but like you said, I would think their own forum would be a good place to share more information. I know they do a little, but very little in my book. It seems they only offer up info only when something is asked, and then it is usually very short. |
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