UPTGrad
lvl.3
Flight distance : 1447884 ft
United States
Offline
|
I have refreshed all devices using Assistant 2.
After monitoring this group for about a month waiting for the platinum, I've decided to return the product.
You know that if I take off to test it, I won't be able to return it for a full refund. DJI will say the Air Encoder Error is due to a crash.
The fact that I was on email chat for over 45 minutes and support still could not tell me what the error code meant, means there is a good chance it's a hardware issue.
That is what support came to the conclusion. I have no idea why they didn't have a list of codes that we don't have, and tell me within about 1 minute.
It sounds like there are folks flying with this error and don't know it because they didn't check "Overall Status"
They are going to have to use a DJI care now that they flew it because DJI will blame them for the error.
If DJI told us what the error was, and asked to please hold on to the drone, that would be another think if they said we will honor the original condition if we can't fix it in a reasonable time.
Since they won't, I am afraid I have to return it for a full refund (while it has not flown) until this issue is resolved. |
|