DJI Mindy
Administrator
Offline
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You have our sincere apologies for the trouble caused and the unpleasant experience with our customer service. We checked the case number CAS-1060355-Q1F3S7 with your email account, really sorry for this situation.
The case will be escalated to appropriate department to follow up, we will have someone to contact you soon, appreciate your patience.
By the way, would you please post the proof delivery from UPS if you have already got it? We will do our best to assist, thanks.
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