fans4ef6e5a1
lvl.1
Germany
Offline
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Hi Thor,
Would you mind having a look at my Mavic Platinum order too? I ordered 69 days ago, and still have no indication whatsoever of a delivery time. My order number is 0448004898701.
A number of opportunities for me in recent weeks have been missed, and in some cases, I've had to rent a drone to stand in for the one I should have received over a month ago.
This dreadful customer service really sucks the joy out of the experience, and I imagine will sour my (and many others') feelings for DJI for some time yet, including the time using the product. My excitement for the possibilities of using this tool is largely replaced with frustration, feeling overlooked, and outrage that my money has been taken as an indefinite interest-free loan.
Sending a voucher to save £40 on another battery is nice, but I've spent more than that on renting replacements already. When GoPro's Karma was found to have a fault, they gave their customers a free GoPro Hero 5, which equates to about ten times the savings made by the battery voucher. Would rental vouchers, or even a stand-in Mavic Pro not be an appropriate response to those who have been waiting over six weeks beyond their initially promised delivery time? How about a 20% discount? I can't be the only one expecting a different degree of honesty, transparency and meaningful reparation here.
Every one of my support enquiries ends with a response assuring me of DJI's regret, but no actual delivery dates, and to top it all off, an automated question about the quality of service I received- written in Chinese. "1st come 1st served", as repeated in every communication, is meaningless to me, if I don't know where I am in a queue. Besides, saying that global demand has so drastically affected the wait time for delivery, sounds to me a lot like my place in the queue HAS been affected by global demand, and that "first come first served" does in fact not apply after all, at least when ordering from the UK. |
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