A little backstory: I'm a new drone enthusiast; I started by flying a friend of mine’s Phantom 3 standard and immediately fell in love. So I began looking into purchasing my own drone; after shopping around I found the Mavic would be a perfect fit for me. Better yet, DJI was realizing a new line of the Mavic! The platinum, for $100 more I could get ~3mine more flight time and cool quite propellers. It’s release date just so happened to fall on my birthday, September 25th, thus telling me it was a match made in heaven. I made my preorder and was set. Note, this was back in early September. My problem: Come the release date I get an email telling me it will be delayed, I’m not surprised it’s a popular product this thing happens, but my compensation is 50% off a battery. Uhh.. That would be cool if I had a drone to fly, but I don’t. “Whatever” I thought, it wasn’t a big deal to me; I gave the code to my friend with the Phantom 3 so he could buy a new battery. (Later found out they’re out of stock also so even that was a no-go). I reach out to DJI to see when I could expect to have my drone, and I am first told “Early to mid-October.” This aligned with my previous delayed shipment experiences, so it wasn’t a major problem. Well come October 20th, past mid-October in my opinion, I reach out to DJI again! Albeit I was a little annoyed as I dropped $1400 sum odd dollars on a product with nothing to show for it but pitiful emails explaining it will be coming, just later than expected, only to be told it will, and I quote from my live chat representative, “No later than Oct 25..” This was a little bit beyond what I had hoped for, but annoyed I agreed with it and moved on. However, come Oct. 25 and there is nothing. Now, at this point I am incredibly disappointed in DJI after I have not heard from them directly without me reaching out first which is incredibly poor form on their part in my opinion. I get in the que to talk to a DJI rep again, first time it has ever happened for me maybe other people where airing the same complaint, and low and behold I’m told it will ship out later. My Final Statement DJI, I am beyond words with the poor treatment I’ve had with my purchasing experience. I love your products but your marketing and distribution is garbage. If my product is delayed I understand, the market is by no means a stable entity, but all I ask is for you to TELL ME. I have a right to know the status of my product I spent a very considerable sum of money on. This experience has left such a poor taste in my mouth that I am reaching out on a public forum so others can be aware of this problem. In the future DJI, inform your consumers; tell us what is going on and for the love of god; the best compensation you can give us is 50% off a battery? That’s a spit right in the face of first time drone purchasers. (I know I’m not the only one with this same stance as I read a forum post about this a while back.) Sincerely, A disappointed Customer |