Please select Into the mobile phone version | Continue to access the computer ver.
Offline Maps not working
1671 20 2017-10-25
Uploading and Loding Picture ...(0/1)
o(^-^)o
RocketChap
Second Officer
Flight distance : 902034 ft
United Kingdom
Offline

I've been trying to use the Go 4 offline maps feature to load maps of the UK - however it doesn't seem to work.  After starting Go 4 I go into the Offline Map menu item - but all I get is a message that says "Acquiring offline City List" - after about 30secs this dissapears and I get a "Network Unavailable" message.  No list of places is displayed - and the search feature is unresponsive.  I know the app is connected to the internet as it sucessfully uploads my flight record when I go into that.

Any clues?  It's a bit difficult to check the home point is correct without it.

I have some maps - but I think that is from when flying at home and the app can connect to the mavic and internet at the same time. Maps for about 20miles surrounding my home are loaded.

There is pleanty of storage left (about 22GB).

2017-10-25
Use props
LeafPeeper
First Officer
Flight distance : 377736 ft
United States
Offline

Android?

https://forum.dji.com/thread-116018-1-1.html

LP
2017-10-25
Use props
RocketChap
Second Officer
Flight distance : 902034 ft
United Kingdom
Offline

LeafPeeper Posted at 2017-10-25 15:12
Android?

https://forum.dji.com/thread-116018-1-1.html

Yeah - Android 4.1.10 - I'll add myself to the already huge list of people complaining.
2017-10-25
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Sorry for the inconvenience, I'd forwarded this case to our engineers to look into, will get an update if I hear something. Thank you for your patience.
2017-10-25
Use props
gnirtS
Captain
Flight distance : 5433586 ft
United Kingdom
Offline

Its not just offline maps on mine looking into it - its Here Maps generally, i cant download offline maps like pretty much everyone.  When i do fly the default map displayed appears to be google maps satellite so clearly its failed to access here maps and is defaulting to the OS standard maps.
2017-10-26
Use props
DJ Enertia
lvl.4
Flight distance : 614065 ft
Australia
Offline

Same here i have no maps showing in the app while conected to Mavic or offline mode even tho im connected online...sigh!!
2017-10-26
Use props
Eagle_Eye
First Officer
Flight distance : 4137720 ft
United States
Offline

Maybe I'm blind ,but offline map option is not avaiable in my latest GO 4  app IOS.....installed/reinstalled several times and nothing.
2017-10-26
Use props
ro_flyer
Captain
Flight distance : 7557283 ft
Brazil
Offline

LeafPeeper Posted at 2017-10-25 15:12
Android?

https://forum.dji.com/thread-116018-1-1.html

I believe iOS doesn't have this option
2017-10-26
Use props
cristianc
Second Officer
Flight distance : 1008143 ft
South Africa
Offline

Has this issue been rectified, offline maps  are not working
2017-10-27
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Offline

ro_flyer Posted at 2017-10-26 11:29
I believe iOS doesn't have this option

Yes, iOS doesn't have offline map option.
2017-10-27
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Offline

Hi all, we are aware of this issue, this is a HERE Map server issue,  our engineers are working on it now with HERE Map, will get it resolved soon. Sorry for the trouble you have been caused.
2017-10-27
Use props
RocketChap
Second Officer
Flight distance : 902034 ft
United Kingdom
Offline

DJI Diana Posted at 2017-10-27 03:18
Hi all, we are aware of this issue, this is a HERE Map server issue,  our engineers are working on it now with HERE Map, will get it resolved soon. Sorry for the trouble you have been caused.

Thanks - I will hold off downgrading to 4.1.9 for a few days.
2017-10-27
Use props
DJ Enertia
lvl.4
Flight distance : 614065 ft
Australia
Offline

DJI Diana Posted at 2017-10-27 03:18
Hi all, we are aware of this issue, this is a HERE Map server issue,  our engineers are working on it now with HERE Map, will get it resolved soon. Sorry for the trouble you have been caused.

Thanks for the update
2017-10-27
Use props
ro_flyer
Captain
Flight distance : 7557283 ft
Brazil
Offline

DJI Diana Posted at 2017-10-27 03:18
Hi all, we are aware of this issue, this is a HERE Map server issue,  our engineers are working on it now with HERE Map, will get it resolved soon. Sorry for the trouble you have been caused.

tks Diana
2017-10-27
Use props
Peter Stein
lvl.1
Flight distance : 24236 ft
Germany
Offline

Hello ...

the trick is to download the required offline maps under version 4.1.3 ... then do an update of dji go 4 app to version 4.1.10 ... search under DJI/dji.go.v4/.djiHereMap for a folder named diskcache-v4 ... rename it to diskcache-v5 ... thats it. Works for me under android 7 with various devices. The folder .djiHereMap is hidden!!!

In german:

Der Trick ist ganz einfach. Ladet euch unter der djigo 4.1.3 eure benötigten Karten runter. Updatet die djigo app auf die aktuelle Version 4.1.10. Sucht auf eurem Gerät nach DJI/dji.go.v4/.djiHereMap/diskcache-v4 ... diesen benennt ihr einfach in diskcache-v5 um. Fertig

Best regards

Peter
2017-10-29
Use props
gnirtS
Captain
Flight distance : 5433586 ft
United Kingdom
Offline

Yep android bug, we waited a month for Go 4.1.10 to get released behind apple (during which time they'd released 3 more versions for apple) and when it eventually came they'd broken maps and weeks on still haven't bothered fixing or releasing a further update (yes ios had yet another update last week to .15).

FWIW mine defaults to google maps without Here maps so you still have something (i rarely use maps anyway, i find the radar mode far more useful).
2017-10-29
Use props
Pappy3
First Officer
Flight distance : 2820469 ft
United States
Offline

Offline Maps stopped working when I updated to 4.1.10 2-3 weeks ago. Well, for the past 2 days I'm able to download maps and all maps are working again. Glad the problem was fixed on the server side and no app update was needed. Phone/OS used - Moto G5 Plus/Android 7.0 with August security patch.
2017-10-29
Use props
DJI Elektra
Administrator
China
Offline

Pappy3 Posted at 2017-10-29 20:20
Offline Maps stopped working when I updated to 4.1.10 2-3 weeks ago. Well, for the past 2 days I'm able to download maps and all maps are working again. Glad the problem was fixed on the server side and no app update was needed. Phone/OS used - Moto G5 Plus/Android 7.0 with August security patch.

The malfunction may caused by the server of Here Map. And they update it recently. Glad it works again.
2017-10-30
Use props
RocketChap
Second Officer
Flight distance : 902034 ft
United Kingdom
Offline

DJI Elektra Posted at 2017-10-30 03:25
The malfunction may caused by the server of Here Map. And they update it recently. Glad it works again.

Well it's still not working for me - the app is definitely connecting to DJI as the flight distance is syncing with this site.  Can the DJI folk offer an update - is the fix partial?  Should I be doing something to make it work again?
2017-10-30
Use props
Time2Party
Captain
Flight distance : 169314 ft
Belgium
Offline

For me it is working after I delete all folders from Here maps, also the Here maps folders under DJI app and these two folders (diskcache-v4 and diskcache-v5).
Like (Peter Stein) says, some of the folders are hidden.
Restart the app and now you can download the off line maps.
2017-10-30
Use props
RocketChap
Second Officer
Flight distance : 902034 ft
United Kingdom
Offline

RocketChap Posted at 2017-10-30 05:45
Well it's still not working for me - the app is definitely connecting to DJI as the flight distance is syncing with this site.  Can the DJI folk offer an update - is the fix partial?  Should I be doing something to make it work again?

Installing the Here maps app seemed to fix it for me.
2017-10-31
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules