I have a mavic pro. I have dji care refresh. I sent my drone in for repair over 2 weeks  ago, and it’s been over a week since DJI received my drone. I have called and emailed support numerous  times. And only recieved a response once, which was to tell me I didn’t have to send in my battery? Which while informative came in AFTER dji USA received my drone. I have checked the dji repair trace site and it hasn't been updated ever since some one at DJI checked in my drone.....i would like an update.... please. Thanks Ricky

Sorry for the unpleasant experience. Can you tell me the case number so we can track the status for you? Thanks for your patience.

Just to update, whole case got updated as soon as I sent my case ID via PM. Thanks!

Ricky, the case has been through quality assessment and will be shipped out soon, hope you will receive it shortly.

I hope you get it soon!