Would anyone have any idea why my X5 DNG files are grainy ? (iso 800, f1.7)  Pic 1, jpg twin to Pic 2 the DNG

Sir, we need the original pictures for further analysis, could you please upload several photos to Dropbox and post the link here?

DJI Mindy Posted at 2017-10-27 05:12
Sir, we need the original pictures for further analysis, could you please upload several photos to Dropbox and post the link here?

Currently my Dropbox account has been deactivated due to inactivity.  Requested reactivation.  Does Dropbox allow the upload of DNG files?

JW5255 Posted at 2017-10-27 07:13
Currently my Dropbox account has been deactivated due to inactivity.  Requested reactivation.  Does Dropbox allow the upload of DNG files?

It would allow for you to upload DNG files. Please send us a link at your earliest convenience so we can look into it. Could you also clarify which lens you use with the X5?

JW5255 Posted at 2017-10-27 07:13
Currently my Dropbox account has been deactivated due to inactivity.  Requested reactivation.  Does Dropbox allow the upload of DNG files?

Yes, it would allow to upload DNG files. Google Driver is OK too.

DJI Mindy Posted at 2017-10-27 05:12
Sir, we need the original pictures for further analysis, could you please upload several photos to Dropbox and post the link here?

Link to DNG

https://www.dropbox.com/s/m0505omcg3cpg0p/DJI_0041.DNG?dl=0

JW5255 Posted at 2017-11-2 03:30
Link to DNG

https://www.dropbox.com/s/m0505omcg3cpg0p/DJI_0041.DNG?dl=0

Thanks for the update.
The ISO and Aperture are all too high, can you please reduce them? Personally I suggest to adjust IOS to 100-400 in daytime, aperture to f5-f6.  
Please let us know if the problem persist.

DJI Mindy Posted at 2017-11-2 04:04
Thanks for the update.
The ISO and Aperture are all too high, can you please reduce them, personally I suggest to adjust IOS to 100-400 in daytime, aperture to f5-f6.  
Please let us know if the problem persist.

I will try these settings.  Thanks.

JW5255 Posted at 2017-11-2 10:04
I will try these settings.  Thanks.

You are welcome, please let us know if you have any further question.

DJI Mindy Posted at 2017-11-2 21:23
You are welcome, please let us know if you have any further question.

DJI Mindy, I just ordered a Focus Wheel 2 and cable from the DJI website.  Although the payment has been approved, no indication of a shipping date was given.  Would you have an idea what when it might be shipped?

JW5255 Posted at 2017-11-3 11:29
DJI Mindy, I just ordered a Focus Wheel 2 and cable from the DJI website.  Although the payment has been approved, no indication of a shipping date was given.  Would you have an idea what when it might be shipped?

I'm so sorry for the late response.
Did you receive the shipping label so far? If not, please post the order number here, I will help to check the exact status. Thanks.

DJI Mindy Posted at 2017-11-8 02:00
I'm so sorry for the late response.
Did you receive the shipping label so far? If not, please post the order number here, I will help to check the exact status. Thanks.

Thanks DJI Mindy.  However, in the meantime, I had contacted DJI on-line purchasing and have been told that it will be shipped Nov 25.  So, I am up to date on the status, so I am ok.  Thanks again.

JW5255 Posted at 2017-11-8 02:17
Thanks DJI Mindy.  However, in the meantime, I had contacted DJI on-line purchasing and have been told that it will be shipped Nov 25.  So, I am up to date on the status, so I am ok.  Thanks again.

Good to know the online chat support helped you.
I apologize again for the late response.
I will try my best to reply in time. Thanks for the understanding.