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Excellent Service Experience
443 4 2017-10-27
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Orind
Second Officer
Flight distance : 129754 ft
United States
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My mavic (purchased April 2017) got up close and personal with a spruce branch--100% my fault, just depth perception issues on my part.  I did purchase the DJI care with the drone, so went online, filed the incident online, followed instructions, shipped off the Mavic--I was able to track everything through DJI support--they received it, asked me for $80, then a replacment was promptly sent out--reveived it, paired my remote, updated firmware, and off flying I went.

I know the forum is a place folks come looking for answers to issues they experience, and it is an excellent resource for that, but just thought I would share that sometimes DJI support also works exactly as it should.
2017-10-27
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Bigga J
Second Officer
Flight distance : 1493 ft
United Kingdom
Offline

Good service and glad you were able to get it sorted quickly. Tell me why did you have to pay $80? what was this for given you have Care Refresh
2017-10-27
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M.C. Pilot
Captain
Flight distance : 9919245 ft
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United States
Offline

Good to hear it worked out for you! Positive outcomes are news worthy.
2017-10-27
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Orind
Second Officer
Flight distance : 129754 ft
United States
Offline

Yep--Care refresh has a fixed fee of $80 for the first crash replacement.  The fast turnaround was nice.
2017-10-27
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Orind, we are happy to read on your pleasant experience with our customer service, thank you for your feedback, which gives us a lot of confidence to keep moving.
2017-10-27
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