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Cybersource transaction rejected
978 10 2017-10-27
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felixshots
lvl.1
Flight distance : 411375 ft
Canada
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Hi, I can't pay my order: 0012980848094

It's said cybersource transaction rejected
2017-10-27
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ALABAMA
Captain
Flight distance : 10391991 ft
United States
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What kind of source were you trying to pay with?   A mod will see and try to help.
2017-10-27
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Based on the information provided, it seems that you've already been referred to onlinepayment@dji.com to better assist with this. Just to clarify, though, what kind of payment method did you use (personal credit card, business card, PayPal etc.) ?
2017-10-27
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felixshots
lvl.1
Flight distance : 411375 ft
Canada
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I try to paid with my personal credit card. I called my credit card and the problem arent from their side.  It's writte. Cybersource rejected your transaction. I would like to pay by paypall, but it will cost me an extra 40$ by paypal -_-
2017-10-27
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DJI Mindy
Administrator
Flight distance : 7 ft
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felixshots Posted at 2017-10-27 15:32
I try to paid with my personal credit card. I called my credit card and the problem arent from their side.  It's writte. Cybersource rejected your transaction. I would like to pay by paypall, but it will cost me an extra 40$ by paypal -_-

Please refer to Jamie's suggestion to send email to onlinepayment@dji.com for further assistance.
The issue will also be reported to Sales Team to look into, but it is weekend right now, I will keep you updated on Monday, thanks for your patience.
2017-10-28
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fans23e73963
lvl.2
United States
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did they slove the problem?
2018-1-5
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans23e73963 Posted at 2018-1-5 09:09
did they slove the problem?

Hi there, do you have the same problem? May I have the order number please? Thank you.
2018-1-5
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T714
lvl.2
United States
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DJI Mindy Posted at 2018-1-5 20:09
Hi there, do you have the same problem? May I have the order number please? Thank you.

Order Number:0017082791458

i called my bank, the pending transition is valid, the fund is ready, the only problem is the cybersource  blocking the payment. and i did emailed to onlinepayment@dji.com, its already 3 days passed still not get any response.
2018-1-8
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DJI Mindy
Administrator
Flight distance : 7 ft
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T714 Posted at 2018-1-8 09:09
Order Number:0017082791458

i called my bank, the pending transition is valid, the fund is ready, the only problem is the cybersource  blocking the payment. and i did emailed to , its already 3 days passed still not get any response.

Thanks for coming back to us, the reply may be delayed because of weekend, currently, our online payment team is working on your order, please allow us some time, the team will reply your email after investigation and I will also keep you updated.
Thanks for your patience.
2018-1-8
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djiuser_wrA3OOtHkDo7
lvl.1
Canada
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Any news on this? Having the exact same problem.
2018-2-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_wrA3OOtHkDo7 Posted at 2018-2-3 00:01
Any news on this? Having the exact same problem.

Sorry to know you have the same issue, did you send email to onlinepayment@dji.com, if yes, please PM me your email account, we will inform the team to check as soon as possible.
2018-2-4
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