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Upcoming firmware problems during flight
633 5 2017-10-27
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Gerd_S.gmx
lvl.4
Flight distance : 3214721 ft
Germany
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Hi,

I am experiencing some problems during last flights with actual firmware:

- sudden image freezes for several seconds, even while near to the Mavic, happening about every second flight
- sudden grey screen with the touchpad still creating the usual sounds on tapping but without effect on screen. Only chance is then powering off and on the goggles.

Do others experience similar problems?

2017-10-27
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DJI Susan
Administrator

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What's the current firmware of Goggles and Mavic? Have you tried to refresh the firmware?
2017-10-27
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Gerd_S.gmx
lvl.4
Flight distance : 3214721 ft
Germany
Offline

Firmware on both Mavic and Goggles is 01.04.0000. Have done a factory reset via the Goggles setup menu now and will check again when wind has calmed down on probably Monday. Have not done a firmware refresh via Assistant software yet.
2017-10-28
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DJI Diana
Administrator
Flight distance : 2408 ft

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Gerd_S.gmx Posted at 2017-10-28 04:09
Firmware on both Mavic and Goggles is 01.04.0000. Have done a factory reset via the Goggles setup menu now and will check again when wind has calmed down on probably Monday. Have not done a firmware refresh via Assistant software yet.

Okay, please also do a firmware refresh via DJI Assistant 2. Keep us updated, please, if you have any further questions, please click on "Reply" button here so we can get a reminder, thanks.
2017-10-29
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Gerd_S.gmx
lvl.4
Flight distance : 3214721 ft
Germany
Offline

DJI Diana Posted at 2017-10-29 23:20
Okay, please also do a firmware refresh via DJI Assistant 2. Keep us updated, please, if you have any further questions, please click on "Reply" button here so we can get a reminder, thanks.

Hi Diana,

Seems as doing just a Factory Reset via settings menu has solved the problem. Had several flights meanwhile wiithout the problems described occuring again. No firmware refresh done yet, would only do if the problems show up again.
2017-11-4
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DJI Diana
Administrator
Flight distance : 2408 ft

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Gerd_S.gmx Posted at 2017-11-4 09:28
Hi Diana,

Seems as doing just a Factory Reset via settings menu has solved the problem. Had several flights meanwhile wiithout the problems described occuring again. No firmware refresh done yet, would only do if the problems show up again.

Gerd, glad to hear that, hope you can enjoy it, happy flying!
2017-11-16
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