bad image quality
831 9 2017-10-27
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hello72
lvl.1
Flight distance : 1706283 ft
India
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I have phantom4, from past one year it was working perfectly but from few days it got a problem.
It is producing some red blue White spots in the photos and some White vertical lines in videos.
I am shooting in dng mode.
Please help
2017-10-27
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Is it only when shooting DNG, or is it with JPG as well? Can you please provide a sample?
2017-10-27
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Geebax
Captain
Australia
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We have seen this problem before. There is an electronic fault in the camera, you should send it back to DJI to be repaired.
2017-10-27
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hello72
lvl.1
Flight distance : 1706283 ft
India
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Bad image

Since 18 October 2017 I am getting this problem, I think that day I had done some firmware update.
Before 18 October every thing was fine
I am sending a dark image 100 ISO very fast shutter
Please have a look
https://drive.google.com/open?id=0B--ZFQGOAWDySWQ2YkpkNUVfa2c

https://drive.google.com/open?id=0B--ZFQGOAWDySWQ2YkpkNUVfa2c
2017-10-27
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hello72
lvl.1
Flight distance : 1706283 ft
India
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It is on every mode vivid normal dlog
JPEG raw
Every where
A dark image and a video snapshot
E6D59C07-98E1-468A-B11E-D171EBF18C61.jpeg
2017-10-27
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hello72
lvl.1
Flight distance : 1706283 ft
India
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Before 18 October 2017 every thing was fine
After update It is like this
A video snapshot
DE280B4D-6A44-4390-9A48-2620214FE692.jpeg
2017-10-27
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hello72
lvl.1
Flight distance : 1706283 ft
India
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Do correct me if I am wrong.
Live images which i am watching on my tablet are noiseless clean perfect. But images which are clicked in memory card are defected .
It means camera is ok, electronic circuits are ok problem is in processing. I think it is not a hardware problem is a software problem.
And it has started after last update on 18th of October.
2017-10-27
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DJI Susan
Administrator
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Sorry, I couldn't access the link you offered. Please do not encrypt and resend the original pictures of SD card, thank you!
2017-10-27
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Geebax
Captain
Australia
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hello72 Posted at 2017-10-27 21:45
Do correct me if I am wrong.
Live images which i am watching on my tablet are noiseless clean perfect. But images which are clicked in memory card are defected .
It means camera is ok, electronic circuits are ok problem is in processing. I think it is not a hardware problem is a software problem.

There are two paths inside the camera, one low resolution feed back to the RC unit and another high quality feed which is recorded on the SD card. It is quite possible there is a fault in the processing prior to recording on the SD card. In any event. you probably need to return it to DJI.
2017-10-27
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hello72
lvl.1
Flight distance : 1706283 ft
India
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Where to return? I am from India.
Please give me the exact address.
2017-10-27
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