Of course not fly away intentionally. Sometime it just happen by unkmown reason.

Please note that you have to send back the old drone to get the new one. In this case, we would recommend users to export their flight data and provide them to support and locate the problem. Any question, please ask for help.

Edd_88, As DJI Elektra says, for DJI Care Refresh, you need to be able to recover your drone and be able to send it back to be eligible for a fix/replacement under the DJI Care Refresh program.  When you send in your drone after an incident, they will evaluate the incident and the drone to see if they can find a root cause.  If they find it is a problem with the device, they will repair/replace free of charge under their warranty program.  If they find it was pilot error, they will repair/replace under the rules of the Care Refresh program and charge you the small fee documented for that program.

Or in other words:
No drone, no care refresh
If flown away and you cant revover it: byebye

And a lot of discussion in the forum
and maybe still a replacement

wasn't that the result of one fly away, some time ago?

The policy has described clearly about the conditions that DJI Care Refresh will not cover, please check more details here: http://www.dji.com/service/djicare-refresh/info#s4
If the drone flew away for unknow reason, please contact our support to start a ticket for data analysis. We will try our best to find out the reason according to the data you provide.