DJI-Max
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I have gone over the posts in this thread and I am sorry to hear that many of you have had poor customer service experiences with DJI. I can say that we are constantly working on improving our customer service, as well as adding more representatives. We do appreciate the feedback provided here. While it may not be the easiest to hear, it does go a long way in helping us understand what types of issues our customers are experiencing. We do have the understanding that the issues and complaints that are posted on forums are coming from a small percentage of our users, as we have many more satisfied customers than dissatisfied customers, but we still take these types of reports seriously.
Just so that there is an understanding, please note that DJI has separate departments for particular issues.
The Live Chat for Online Sales is specifically for Pre-Sales. They are available to assist with the ordering process and providing product information, but are not able to assist with technical support.
There is a Live Chat for Inspire 1 technical support, which can be found here:
http://www.dji.com/product/inspire-1
You will see the Live Chat box in the upper right-hand corner of the screen.
For repairs in North America (Canada, U.S.A, and Mexico) we have a dedicated Support Staff that can be reached at 818-235-0789 or us.support@dji.com.
For our customers outside of N. America, you can always reach out to support@dji.com for technical issues or repairs.
Finally, for issues regarding orders placed on the DJI website, you will want to reach out to onlinesales@dji.com.
Additionally, for anyone that has a specific issue that has not been addressed, as long as I am monitoring this forum, I will be happy to try to assist you however I can, or at least try to point you in the right direction, so that you can have your issue resolved. While I may not be able to assist with advanced technical issues like those that Tahoe_Ed handles, I and many others with DJI are definitely interested in improving the customer experience.
Again, we do appreciate the feedback provided here. |
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