Avalon
lvl.1
United Kingdom
Offline
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I understand your position but in business the customer is king. It is, sadly, not an excuse to say that the fault lies with company growth. Growth should be planned, recruitment should be planned, management need to get this right, I don't care how good your products are if you can't support them. Your management is to blame - it's not as if China is short of potential recruits.
The first comment anyone I have spoken to about DJI has said, it is not just the poor quality of DJI customer support, but the overwhelmingly careless customer attitude the company has. Much more effort is needed in this area, even more than marketing, because your competitors are loving it. You may have the best products at the moment but I fear it won't be enough. Unless you start looking after your customers they will go elsewhere, they always do. |
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