fans14830a0e
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Flight distance : 1554892 ft
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I don't think people truly realized just how horrible DJI treats their customers. They treat their Distributors incredibly well, but individual buyers who go directly through DJI are ignored, lied to, and purposefully given the run around. If you try to call their office to discuss a purchase made from them, you will be directed to an automated phone system that tells you to email them or go to the chat site on dji.com. I spent $1,700 on the new DJI Phantom 4 professional, and they immediately charged my card. I was able to speak to a technical support customer service representative, and he told me I would receive my Phantom 4 professional in 5 to 10 business days. He said they were in stock and will ship within 24 hours of my card being charged. It has been over a week now, and I have contacted the agents on the chat feature and they told me they had absolutely no access to my account or order information!!?? Then I tried the pre-sales chat feature and they told me to contact the after sales chat Representatives. Neither one of the chat features led me to anyone who could help me. I emailed them and received an auto-reply email telling me to go to the chat room on dji.com to have my problem resolved. They made absolutely no effort to help me with my problem and quickly ended the chat before I was finished asking questions. The cold hard facts here are that DJI has no customer service for people who purchase merchandise directly from them. I have dealt with many many different companies, and DJI is without a doubt the worst... Bordering on illegal advertisement. They say that the Drone would be shipped immediately after my credit card was charged, and they said it was in stock, but everyone who has ordered the Phantom 4 professional has not received one. There is absolutely no way to get in contact with them to even cancel your order. I will give them another two weeks, and then I will contact my credit card company to reverse the charges and begin an investigation. What they are doing is actually not legal. You cannot advertise a product as being in stock when it is truthfully not available for shipping immediately. I love DJI products, but their customer service is absolutely non-existent. The sad thing is they don't care about the individual customers. They only care about their large distributors. It is truly a shame that they treat their customers so badly, because I have been a huge spokesperson for DJI, always telling everyone how great their products are. I ordered my drone through DJI because I wanted to get the insurance with it. If I didn't want the insurance I would go through Amazon or another company. The person who is making excuses on this forum is simply trying to do a little damage control, but it is far too late for that. I hate dealing with companies directly when they are based in China. I can say with quite a bit of certainty that no other company in the United States has customer service that is this nonexistent. When I spend $1,700 on something, I expect at least to be able to speak to a human being. I can't even get anyone on the chat boards to help me. They literally tell me that they can do nothing because they have no access to my order or my account. If this is true then why the hell are there even chat board Representatives? I'm done with my rant, but I want to warn anyone who is looking to buy directly from DJI find another company to purchase through. |
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