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RMA parcel undeliverable?
1532 9 2017-11-3
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fansf8eab170
lvl.1
Flight distance : 325 ft
Germany
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Hi,
DJI support told to me to send my drone for repairs to this address:
--------------------
DJI Europe Bv.
RMA department
Daelderweg 21
6361 HK NUTH
Niederlande
--------------------

Now, after two weeks, I got the parcel back because the address is unknown:
"Due to an address error, the shipment could not be delivered. The shipment is being returned to sender."

So, whats the correct address?

btw: sending international packages costs money. So it would be nice if the next address would be a correct one.

2017-11-3
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GeorgMarvic
lvl.2

Germany
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The address seems to be ok. I have got the same address for my case, but I gave  the Mavic back to my dealer. That is more secure for my opinion (and less expensive).
2017-11-3
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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I returned a DOA back to DJI in the NL and this was the address I was given which does exist...

DJI Europe
Bijdorp-oost 6
Barendrecht
2992LA
NL
2017-11-3
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M.C. Pilot
Captain
Flight distance : 9919245 ft
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United States
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Double check that with a moderator?
2017-11-3
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DJI Susan
Administrator

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Sir, could you PM me your case number and tracking number? I'd like to check the exact status. Thanks in advance!
2017-11-3
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fans61699a75
Captain
Flight distance : 19075515 ft
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Netherlands
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The barendrecht address is correct
2017-11-3
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fansf8eab170
lvl.1
Flight distance : 325 ft
Germany
Offline

Update: I'm in contact with support, and they want me to send the package again to the exact same address:
-------------------
DJI Europe Bv.
RMA department
Daelderweg 21
6361 HK NUTH
Niederlande
-------------------

I'll keep you in the loop.
2017-11-7
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DJI Susan
Administrator

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fansf8eab170 Posted at 2017-11-7 08:35
Update: I'm in contact with support, and they want me to send the package again to the exact same address:
-------------------
DJI Europe Bv.

Thanks for getting back to us. Also, please kindly offer your new tracking number, I'll remark in the case log to avoid further delay.  
2017-11-7
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fansf8eab170
lvl.1
Flight distance : 325 ft
Germany
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Update: This time the parcel arrived at the given address (6361 HK NUTH).
2017-11-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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fansf8eab170 Posted at 2017-11-13 08:00
Update: This time the parcel arrived at the given address (6361 HK NUTH).

That's good to know, hope everything goes smoothly.
If you need any assistance during the repair process, please let us know any time.
2017-11-13
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