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DJI GO4 v4.1.16 got frozen running on iOS 11.1
1525 19 2017-11-5
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Thomas Lin
lvl.1
Taiwan
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I upgrade to v4.1.16. It still got frozen runing on iPhone 7 pluse with iOS 11.1.
It's no help to re-install DJI GO 4.


Log for v4.1.16: https://goo.gl/LcREG7


The issue happen on v4.1.15 as well. This is the repo video on v4.1.15:  https://youtu.be/uTkZdzLFiRM




2017-11-5
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Thomas Lin
lvl.1
Taiwan
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Log on v4.1.15: https://goo.gl/sxp4KX
2017-11-5
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SPARKYZ
New
United States
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Thomas I read your other thread you commented on, however I cannot comment on there for some reason.  The video you provided is an EXACT replica of my issues down to the last detal.  It will not connect, and when it does it drops the app mid flight and I can only see video feed and NOT take pics or videos. Most of the time I connect, get the short BEEP, then I can only move the gimbal camera up and down and no features work on the stripped down dji 4 Go app that is open. Have you gotten resolution yet?
2017-11-5
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CanyonRunVideos
lvl.4
Flight distance : 3804902 ft
United States
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The problem is that the Apple iOS 11.1 is NOT compatible with the DJI GO4 app!! We simply cannot fly right now using the GO4 app.
2017-11-5
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Thomas Lin
lvl.1
Taiwan
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SPARKYZ Posted at 2017-11-5 12:23
Thomas I read your other thread you commented on, however I cannot comment on there for some reason.  The video you provided is an EXACT replica of my issues down to the last detal.  It will not connect, and when it does it drops the app mid flight and I can only see video feed and NOT take pics or videos. Most of the time I connect, get the short BEEP, then I can only move the gimbal camera up and down and no features work on the stripped down dji 4 Go app that is open. Have you gotten resolution yet?

No, I hope customer service could send my logs to engineers to figure out the problem.
2017-11-5
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Ex Machina
Captain
Flight distance : 1806362 ft
United States
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CanyonRunVideos Posted at 2017-11-5 15:42
The problem is that the Apple iOS 11.1 is NOT compatible with the DJI GO4 app!! We simply cannot fly right now using the GO4 app.

It's working fine for some of us, in fact it appeared to fix problems I was having with 11.0.2 and 3 on my iPhone 7. Does look like 7 Plus users and those with brand new iPhone models 8 and X are having issues, though.

Have you tried syncing your flight records and then completely removing Go 4 and reintalling?
2017-11-5
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fans1b5cf685
New
United States
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I have a iPhone 8plus runn8ng iOS 11.1
I just picked up Mavic 2 days ago and updated it to the newest firmware.
When I plug in controller to phone DJI app locks up
The app works just fine on my iPad Air running iOS 11.1
2017-11-5
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aguilera_br
lvl.4
Flight distance : 18507 ft
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Brazil
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Look what a DJI support guy just answer me back: “I can tell you that v11.2 will fix the Go4 issues on your Mavic.  v11.1 is not yet supported by us.  Nor is v11.2.  However, we have iOS beta users that have told us it works.”
2017-11-5
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Ex Machina
Captain
Flight distance : 1806362 ft
United States
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aguilera_br Posted at 2017-11-5 18:16
Look what a DJI support guy just answer me back: “I can tell you that v11.2 will fix the Go4 issues on your Mavic.  v11.1 is not yet supported by us.  Nor is v11.2.  However, we have iOS beta users that have told us it works.”

With which phone model are you having problems?
2017-11-5
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TroutboyNZ
Second Officer
Flight distance : 1726486 ft
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New Zealand
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I'm flying 100% perfect with 11.1 and .16 Go4 on an iPhone 7... for every one issue, I bet there is a thousand people with no issues!
2017-11-5
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DJI Thor
Administrator
Flight distance : 13602 ft
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Thank you for bringing us the attention. May I know that have you also tried refreshing the iOS system? I had report this case to the engineers at the same time. Hope it will be addressed soon.
2017-11-5
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RonMargan
lvl.3
Flight distance : 160896 ft
Israel
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i have the same problem! can't fly for more than a month! (i was on the beta too)
2017-11-6
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AidanKless
lvl.2
Hong Kong
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sorry ,we will  will fix this bug on next version.
2017-11-6
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fanscf381576
lvl.1
Flight distance : 14203 ft
Brazil
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I am very disappointed with dji. I update my ios 11.1 on my iPhone 7+ and I never more fly with my mavic. Congratulations dji for incompetence
2017-11-7
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fanscf32ea35
New
Finland
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- Iphone 6s Plus with iOS 11.2 beta
- app v4.1.16
- and latest firmware in RC and Mavic.

Can't fly with the Mavic. First the app freezes and then it crash.
2017-11-7
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xtrmtrk
lvl.1
Flight distance : 60013 ft
United States
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If DJI doesn't start seriously addressing these issues, I hope that Apple pulls their products out of the Apple Stores.
2017-11-7
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tetienn
lvl.1
Belgium
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Exactly same with me !!!!
2017-11-8
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Richard Mavic p
lvl.3
Flight distance : 44797 ft
United States
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Flying with Go 4 -  V. 4.0.8
No issue. never update it again
2017-11-8
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Thomas Lin
lvl.1
Taiwan
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DJI Thor Posted at 2017-11-5 23:22
Thank you for bringing us the attention. May I know that have you also tried refreshing the iOS system? I had report this case to the engineers at the same time. Hope it will be addressed soon.

The issue solved on my iPhone 7 plus, upgrade to iOS 11.1.1 running DJI GO4 v4.1.17

Thanks..
2017-11-10
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DJI Thor
Administrator
Flight distance : 13602 ft
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Thomas Lin Posted at 2017-11-10 18:21
The issue solved on my iPhone 7 plus, upgrade to iOS 11.1.1 running DJI GO4 v4.1.17

Thanks..

Yes, thanks for your feedback, happy flying!
2017-11-14
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