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X5s Camera Not Focusing
3279 20 2017-11-5
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mandomatic
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Flight distance : 5510187 ft
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So my camera will not focus when I touch the screen with AF selected. Green square shows up but no action form the lenses. Manual focus does not work either.
Tried using three different lenses I have and also used a second X5s camera. Seems like its in the aircraft.
Anyone have a solution for this?
2017-11-5
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fansa84fe8a4
First Officer
Flight distance : 3 ft
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For fun, have you tried deleting and reloading the GO 4 app as well?  Maybe some contact cleaner for the bird's connections: gimbal and lens mount both.  Also, are all the gold lens connection pins there?  Three extras fell out of my X5S camera when I changed lenses (Bad factory assembly and whomever left sundry parts in mine.).

Good luck.
2017-11-5
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mandomatic
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Contacts are all there and I tried it with two cameras.
I'll try re-installing the software but not sure how to do it on the CrystalSky.
2017-11-5
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mandomatic
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So I just tried hooking an iPad to it and it gave me a warning that there was no lens detected.
2017-11-5
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fansa84fe8a4
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This probably won't help, but can you get into the camera menu and go to the bottom where it asks to "Calibrate Lens" and see if the scroll wheel for MF will work after you hit "Calibrate" which does the green square and AF part.

But "No lens detected" is sort of pointing to maybe the bird if two cameras and your other lenses not working, along with a separate iPad too.  I get the "No lens detected" and "Calibrate Lens" with the Laowa 7.5mm lens, but it has no chip or connections on it being fully manual  (Wish it readable by the X5S too!).  Don't know if you can do a refresh of the installed I2 firmware from Assistant 2, but maybe try that too?  My P4 refused to do those Update Flight No Fly Zone things until I did a refresh/reinstall of its firmware and then they updated.
2017-11-5
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DJI Mindy
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All the lens shows ''No Lens Detected''? How about stock lens?
If the error message disappears, please refer to fansa84fe8a4's suggestion to calibrate lens.
2017-11-6
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mandomatic
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DJI Mindy Posted at 2017-11-6 01:26
All the lens shows ''No Lens Detected''? How about stock lens?
If the error message disappears, please refer to fansa84fe8a4's suggestion to calibrate lens.

I don't have a stock DJI lens, just my three Olympus lenses which have been working fine for the past 6 months.
It won't calibrate because it won't focus and Manual Focus does not work.
Looks like the only thing left is to try and update/re-install the firmware on the bird.
2017-11-6
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JohnnieYaz
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I just sent back a brand new one in with a focus issue today. It wasn't software with mine, I tried doing software loads etc working with the support team. I swapped it with a friends X5S from his M210 and his works like a charm and mine wouldn't work on his, it wasn't the lens either. Mine would blink the green squares 4 or 5 times but then flash a red square. In manual it wouldn't change with slider. Mine was brand new. I hope you get it resolved quickly, I at least have a X4S to use.
2017-11-6
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mandomatic
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DJI Mindy Posted at 2017-11-6 01:26
All the lens shows ''No Lens Detected''? How about stock lens?
If the error message disappears, please refer to fansa84fe8a4's suggestion to calibrate lens.

So refreshing the firmware does not fix the problem.

2017-11-6
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DJI Mindy
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mandomatic Posted at 2017-11-6 19:11
So refreshing the firmware does not fix the problem.

Really frustrating working with a cheap product that is supposedly made for professionals.

Sorry to hear the firmware refreshing didn't help.
So with the mobile device, the APP still shows ''No lens detected''? What lens have you tried? May I have the specific model?
2017-11-8
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DJI Mindy
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JohnnieYaz Posted at 2017-11-6 18:06
I just sent back a brand new one in with a focus issue today. It wasn't software with mine, I tried doing software loads etc working with the support team. I swapped it with a friends X5S from his M210 and his works like a charm and mine wouldn't work on his, it wasn't the lens either. Mine would blink the green squares 4 or 5 times but then flash a red square. In manual it wouldn't change with slider. Mine was brand new. I hope you get it resolved quickly, I at least have a X4S to use.

John, how's it going with the case?
I manage to find the case number CAS-1120155-Z2T4V2, the package is still on the way?
2017-11-8
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JohnnieYaz
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DJI Mindy Posted at 2017-11-8 00:57
John, how's it going with the case?
I manage to find the case number CAS-1120155-Z2T4V2, the package is still on the way?

Yes, Thanks for checking Mindy, I only sent it on Monday.
2017-11-8
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mandomatic
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DJI Mindy Posted at 2017-11-8 00:55
Sorry to hear the firmware refreshing didn't help.
So with the mobile device, the APP still shows ''No lens detected''? What lens have you tried? May I have the specific model?

I finally narrowed it down to the gimbal mounting board on the Inspire 2. Replaced and working now.

To follow up, I tried two different X5s cameras and three Olympus lenses on both cameras. (17mm, 25mm, & 45MM) Also tried firmware refresh and resetting to factory defaults.
2017-11-15
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DJI Mindy
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mandomatic Posted at 2017-11-15 20:04
I finally narrowed it down to the gimbal mounting board on the Inspire 2. Replaced and working now.

To follow up, I tried two different X5s cameras and three Olympus lenses on both cameras. (17mm, 25mm, & 45MM) Also tried firmware refresh and resetting to factory defaults.

Thanks for the feedback, it's good to know you figured it out, the issue has been reported to our engineers and we are working on locating the problem.
If there is any further problem, please let me know.
2017-11-15
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Rodger8
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mandomatic Posted at 2017-11-5 17:19
So I just tried hooking an iPad to it and it gave me a warning that there was no lens detected.

You just found your answer.
2017-11-17
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fans9a2385b4
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Brazil
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Hi friends... I have the same problem with my x5s, after actualization the last firmware, the lens not works... the same message “no detected lens”. I try everything I can do, but no success. The support says that I need send my aircraft to EUA, I leave in Brasil and its so difficult to do that.

I really hope someone can help me for solution this problem, because the DJI company only says “send your aircraft... bla bla bla “. THE FIRMWARE HAS A BIG PROBLEM!
2019-5-7
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fans9a2385b4
lvl.1
Brazil
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Hi friends... I have the same problem with my x5s, after actualization the last firmware, the lens not works... the same message “no detected lens”. I try everything I can do, but no success. The support says that I need send my aircraft to EUA, I leave in Brasil and its so difficult to do that.

I really hope someone can help me for solution this problem, because the DJI company only says “send your aircraft... bla bla bla “. THE FIRMWARE HAS A BIG PROBLEM!
2019-5-7
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John Carson
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United States
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I'm having the same problem.  During the last flight (20-minutes ago), I would touch the area of the screen I wanted focused and the green box blinked and I heard a nice confirmation click from my iPad.  Now, the green box blinks 4-times, no focus change and the box turns red.  Does this mean I need a new mounting board.  I have an Inspire 2 and X5S, with the standard 15mm lens.
2019-5-26
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John Carson
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I'm having the same problem.  During the last flight (20-minutes ago), I would touch the area of the screen I wanted focused and the green box blinked and I heard a nice confirmation click from my iPad.  Now, the green box blinks 4-times, no focus change and the box turns red.  Does this mean I need a new mounting board.  I have an Inspire 2 and X5S, with the standard 15mm lens.
2019-5-26
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Flo the Pirate
First Officer
Austria
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John Carson Posted at 5-26 16:47
I'm having the same problem.  During the last flight (20-minutes ago), I would touch the area of the screen I wanted focused and the green box blinked and I heard a nice confirmation click from my iPad.  Now, the green box blinks 4-times, no focus change and the box turns red.  Does this mean I need a new mounting board.  I have an Inspire 2 and X5S, with the standard 15mm lens.

try to reseat the gimbal, try to reseat the lens in the gimbal , check if auto focus ist turned on on the lens , try cleaning /check for damage  both contacts between bird and gimbal + gimbal and lens

if this doesn´t work try reinstalling all software - bird, ipad maybe even controller
2019-5-28
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DroneSkyview
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Don’t get this, have same problem except I don’t get the “no lens detected” my X5S just won’t autofocus at all, trying the gimbal on my 210, same problem, tried a different X5S, same problem, is it the gimbal? Or is it the gimbal connector board on the drone? If the connector on the drone is broken also the connector board on the 210 is broken, what are the odds that both i2 and 210 drones have the same problem at the same time?

Don’t get it!! And niter do DJI, they repaired it (or they put on new motors, swapped the upper shell, landing gear and gimbal arm, but the drone still not AUTOFOCUS!
8-21 11:59
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