Please select Into the mobile phone version | Continue to access the computer ver.
Upgrade Z30 camera
12Next >
6961 43 2017-11-6
Uploading and Loding Picture ...(0/1)
o(^-^)o
ibadea
Second Officer
Flight distance : 269318 ft
Romania
Offline

Hello Hello

Whenever I connect my Matrice 200 to the laptop Assistant always tells me to update Z30/XT.

What's more interesting is that the latest firmware on DJI website is 1.00.00.43 and in Pilot app Z30 says firmware version is 1.00.00.58 and the gimbal firmware is 1.00.00.54 )


Anyone else have this ?
2017-11-6
Use props
DJI Elektra
Administrator
China
Offline

Can you provide a screenshot about this situation? Please ensure that your DJI assistant is the latest version. Thanks for you help.
2017-11-12
Use props
ibadea
Second Officer
Flight distance : 269318 ft
Romania
Offline

DJI Elektra Posted at 2017-11-12 02:01
Can you provide a screenshot about this situation? Please ensure that your DJI assistant is the latest version. Thanks for you help.

Sure,

Please see attached pictures.



and the magic of the phone picture because I have no idea on how to make a screenshot on CrystalSky


2017-11-13
Use props
Eurokyngas
lvl.2
Estonia
Offline

I have exactly the same problem. Give me feedback if you get solution. Could you please make video about your z30 picture (live). Does your z30 "drifts" when its zoomed and stationary. Also i notice that mine drifts even when its not zoomed in.BTW hit f1 or f2 button on side to make screenshot with crystalsky
2017-11-14
Use props
DJI Elektra
Administrator
China
Offline

ibadea Posted at 2017-11-13 14:56
Sure,

Please see attached pictures.

Thanks for your update. I would forward it to our engineers for further check. Please wait patiently.
2017-11-15
Use props
DJI Elektra
Administrator
China
Offline

Eurokyngas Posted at 2017-11-14 01:51
I have exactly the same problem. Give me feedback if you get solution. Could you please make video about your z30 picture (live). Does your z30 "drifts" when its zoomed and stationary. Also i notice that mine drifts even when its not zoomed in.BTW hit f1 or f2 button on side to make screenshot with crystalsky

Sorry for the trouble it causes, we will let you know when we have news.
2017-11-15
Use props
ScottD
lvl.1
Flight distance : 203159 ft
United States
Offline

DJI Elektra Posted at 2017-11-15 02:01
Sorry for the trouble it causes, we will let you know when we have news.

My Z30 is also 1.00.00.58. Tonight new firmware was released for the m210. I installed it as required and now the Z30 won’t work.  The z30 begins to power up but locks sideways.
2017-11-18
Use props
DJI Elektra
Administrator
China
Offline

Please note that our engineers are working on this issue. Please ignore the message from the DJI Assistant and it will be fixed in the next version. Thanks for supporting.
2017-11-20
Use props
ibadea
Second Officer
Flight distance : 269318 ft
Romania
Offline

DJI Elektra Posted at 2017-11-20 02:31
Please note that our engineers are working on this issue. Please ignore the message from the DJI Assistant and it will be fixed in the next version. Thanks for supporting.

Stupid question - there is a new firmware for the M210 and it clearly states that Z30 should be upgraded to firmware 1.00.00.43 before updating so the question is - shall I take a leap of faith and upgrade ? what do I do if the Z30 stops working with the new firmware ?
2017-12-5
Use props
ibadea
Second Officer
Flight distance : 269318 ft
Romania
Offline

OK ...
"DJI Elektra" I don't really know what your colleagues are doing or solving BUT taken in account amount of money we've put in the M210 system and in the Z30 in particular I find that they are doing something quite SLOW !

Today we had had a presentation of our system and the client asked to see images at full zoom and the fact that Z30 drifts to the right and the gimbal it's not stable almost killed our entire presentation.

While in the air Z30 drifts slowly to the right. Continuous. Even if we keep moving it to the left, the very moment I stop, it continues to drift ... and believe me, when you're 150 meters in the air, 1km away from the takeoff location, at 30x zoom ... when it drifts ... it drifts ! you lose all the reference points and you have NO idea what you're looking at !!!

Work faster please, I've put tons of money into your solution and at the moment I can't work !
2017-12-6
Use props
YOYOMAN
Second Officer
Flight distance : 676260 ft
Réunion
Offline

I get exactly the same issues:

At the moment, the Z30 zoom solution is not working at all: the drif is realy too strong to use zoom function.

Also, Update are not clear. My DJI PILOT also say: Camera 1.00.00.58 ; Gimbal 1.00.00.54. When I try to upgrade, a warning msg ask me to upgrade (downgrade?) the Z30 firmware to 1.00.00.43. On the DJI.COM website, it say the latest version is 1.00.00.43

How is it possible that my camera's firmware is upper that the latest version of DJI Firmware?
What do we have to do?

We all have same problem.
DJI Elektra your answer is not realy clear, and I would not risk to apply a firmware by missunderstanding, because you don't even know what we speak about. Can you ask an engineers  to answer at the question? is it too much for 25k€ invested in this buggy camera & drone ?!

Please ask and fix the drif soon. I can't work, and I m loosing money.
2017-12-6
Use props
DJI Elektra
Administrator
China
Offline

ibadea Posted at 2017-12-6 12:37
OK ...
"DJI Elektra" I don't really know what your colleagues are doing or solving BUT taken in account amount of money we've put in the M210 system and in the Z30 in particular I find that they are doing something quite SLOW !

I can understand that you feel frustrated. Did you upgrade the camera? If not, please try to upgrade the Z30 and update the situation here.
2017-12-8
Use props
ibadea
Second Officer
Flight distance : 269318 ft
Romania
Offline

DJI Elektra Posted at 2017-12-8 02:16
I can understand that you feel frustrated. Did you upgrade the camera? If not, please try to upgrade the Z30 and update the situation here.

OK. I don't want to be rude or anything but before you ask such questions can you please at least take your time to read the entire flow of messages ?
Let me refresh your mind, this topic started with my findings "What's more interesting is that the latest firmware on DJI website is 1.00.00.43 and in Pilot app Z30 says firmware version is 1.00.00.58 and the gimbal firmware is 1.00.00.54"

So ... now you ask me if I updated the camera ? Care to explain how and with what firmware since the camera I have clearly states that it's firmware is "more advanced" than the one from your website ?

Yes, I did tried and also yes, as you can assume it doesn't update !
2017-12-8
Use props
DJI Elektra
Administrator
China
Offline

ibadea Posted at 2017-12-8 16:15
OK. I don't want to be rude or anything but before you ask such questions can you please at least take your time to read the entire flow of messages ?
Let me refresh your mind, this topic started with my findings "What's more interesting is that the latest firmware on DJI website is 1.00.00.43 and in Pilot app Z30 says firmware version is 1.00.00.58 and the gimbal firmware is 1.00.00.54"

According to the screenshot, the firmware of your aircraft and the firmware of your RC is not the latest one. Please update them to the latest version. You can also try to calibrate IMU and see if it works better.
M200 release note.png
2017-12-10
Use props
YOYOMAN
Second Officer
Flight distance : 676260 ft
Réunion
Offline

DJI Elektra,

This thread is showing at least 3 people invested >20k€ in your solution and having a firmware update issue.
The same issues are shown, by screenshots.

1) The Zenmuse Z30 firmware is not the same on your website 00.43 than on our devices: 00.58 or .53 ...... But our indications are an upper version than the version you propose.
Now you answer after fews long days of waiting.... something still unclear:

"update aircraft firmware" , and you still show the Note: Z30 should be updateed to V ...00.43 ??!!

Please, this thread is about 75k € and show how DJI does not help our customer.
We need someone from DJI who ever uses a DJI MATRICE 210, and who can make some try with to help us to upgrade our firmware / camera.....

Your answer is just so crazy: "Please update your firmware" when we all show you how unclear is this update with the Z30, and the kind of issues we get: Z30 is drifting too much and not usable at the moment.
Are you a human or a robot?
2017-12-11
Use props
fans24366b9b
lvl.4
Flight distance : 842244 ft
  • >>>
Italy
Offline

on a second attempt, got this message in the sd card .txt file after attempting to update the z30 firmware. seems all ok now. i had the latest firmware.

[  5.249214]        <<<==== INTO SD CARD UPDATE CHECK MODE upgrade ====>>>
[  5.305860]        Firmware packet number on sd card:1.
[  5.310274]        Packet: [/mnt/usb/Z30_FW_V01.00.00.43.bin];
[  5.319286]        New Firmware, version:1.0.0.43.
[  5.324478]        Update mode: Normal
[  5.358239]        [0x4 0x1]V1.6.17.17 -> V1.6.17.17          not need upgrade
[  5.378301]        [0x4 0]V1.0.0.54 -> V1.0.0.54          not need upgrade
[  5.383886]        [0x1 0]V1.0.58 -> V1.0.58          not need upgrade
[  5.388066]        Check Firmware Done.
[  5.392315]        Check Result: Aborted.
[  5.396386]        The firmware on the SD card is identical to or older than the current firmware on the remote controller.
2017-12-17
Use props
ibadea
Second Officer
Flight distance : 269318 ft
Romania
Offline

fans24366b9b Posted at 2017-12-17 02:56
on a second attempt, got this message in the sd card .txt file after attempting to update the z30 firmware. seems all ok now. i had the latest firmware.

[  5.249214]        

Well ... NO ... you actually don't have the latest version. As per DJI website latest version is .43 and your camera is version .54 / .58 and firmware update status is "aborted"

My logic says that you still have a firmware with .54 / .58 on the camera and still not inline with the DJI .43
2017-12-17
Use props
DRNE UK Limited
lvl.2
Flight distance : 398031 ft
United Kingdom
Offline

I'm getting most of the issues above and I get the same result from the TXT file on mine. Can't find any way to downgrade the version to what DJI state it should be.

My M210 boots up, the Z30 spins around and sounds 'nice' then points to the front and pans right maybe 2cm and the motor sounds like it's straining. I've used the Assitance app (on a Mac)  to upgrade to the latest firmware for the M210, I've downloaded the firmware on the M210 support page for the Z30, I've updated to the Cendence and the CrystalSky to whatever it told me to. I also have the X5s but that is blurred when I look at it through the screen.

Big pain, a lot of cash is held up in that complete package that I need to start using to recoup, I'd assume people purchasing these units are not hobbyists but people in business or starting a business, neither of which these issues help.

I'm going to try one last thing tonight which is reset the M210 to factory defaults, it's the last suggestion I can find online having searched for a fix for 3 straight days. Oh, GPS seems to be going haywire also, I'm testing in a field, literally, there is nothing around but a few cows and the sea so unless the cows are actually robot spies or there is something like the thing in The Abyss down in the sea I also have that problem to try to resolve.
2017-12-20
Use props
Ueli
lvl.4
Flight distance : 1696079 ft
  • >>>
Switzerland
Offline

Hi, I have the same firmware problem. Updated somewhen in summer when Z30 was not attached to M200 but to Wind-1.
Now the text file on SD-Card says the same as above stated:
[  5.254553]        <<<==== INTO SD CARD UPDATE CHECK MODE upgrade ====>>>
[  5.265419]        Firmware packet number on sd card:1.
[  5.269898]        Packet: [/mnt/usb/Z30_FW_V01.00.00.43.bin];
[  5.278925]        New Firmware, version:1.0.0.43.
[  5.285346]        Update mode: Normal
[  5.302211]        [0x4 0x1]V1.6.17.17 -> V1.6.17.17          not need upgrade
[  5.322283]        [0x4 0]V1.0.0.54 -> V1.0.0.54          not need upgrade
[  5.327904]        [0x1 0]V1.0.58 -> V1.0.58          not need upgrade
[  5.332086]        Check Firmware Done.
[  5.336414]        Check Result: Aborted.
[  5.340567]        The firmware on the SD card is identical to or older than the current firmware on the remote controller.


I have some drift too, but not always the same amount. I think it depends on temperature and maybe on vibrations / movements during power-on startup sequence.
My camera operator has lots of experience in manned helicopter Cineflex camera system. He says, that one drifts too when zoomed in. We shouldn't expect miracles from this device...

But please help on this firmware problem.

2017-12-21
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi All, we apologize for the confusion and the inconvenience caused.
The v01.00.00.43 is the overall version of Z30, while the corresponding version of Camera and Gimbal is v01.00.00.54 and v01.00.00.58, these two versions mean you have already updated to the latest version.
No worries.
2017-12-22
Use props
fanse7933b41
lvl.2
Flight distance : 546756215 ft
  • >>>
New Zealand
Offline

DJI Mindy Posted at 2017-12-22 01:54
Hi All, we apologize for the confusion and the inconvenience caused.
The v01.00.00.43 is the overall version of Z30, while the corresponding version of Camera and Gimbal is v01.00.00.54 and v01.00.00.58, these two versions mean you have already updated to the latest version.
No worries.

So does this mean that the "please Upgrade" message will go away and leave us alone?
2018-1-2
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

fanse7933b41 Posted at 2018-1-2 16:49
So does this mean that the "please Upgrade" message will go away and leave us alone?

Hi there, just to verify, the current version of Camera and Gimbal is v01.00.00.54 and v01.00.00.58 while the APP still pops up the message to update right?
If yes, may I have the APP version and what mobile device you are using? Thank you.
2018-1-3
Use props
Zuidwestdrones
lvl.4
Flight distance : 276604 ft
Belgium
Offline

DJI Mindy Posted at 2018-1-3 03:52
Hi there, just to verify, the current version of Camera and Gimbal is v01.00.00.54 and v01.00.00.58 while the APP still pops up the message to update right?
If yes, may I have the APP version and what mobile device you are using? Thank you.

Hi Mindy. It's not the app that pops up the message, but it's DJI Assistent 2 on laptop that pops up the message to update Z30/XT.
2018-1-3
Use props
Zuidwestdrones
lvl.4
Flight distance : 276604 ft
Belgium
Offline

Zuidwestdrones Posted at 2018-1-3 05:31
Hi Mindy. It's not the app that pops up the message, but it's DJI Assistent 2 on laptop that pops up the message to update Z30/XT.

And here is a proof that it is in DJI Assistant 2. I have the newest version of the firmware as you can see on the screenshot.
2018-1-3
Use props
Grazer
lvl.2
Flight distance : 354357 ft
  • >>>
Australia
Offline

Following - I have the same issue.
2018-1-3
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Zuidwestdrones Posted at 2018-1-3 05:31
Hi Mindy. It's not the app that pops up the message, but it's DJI Assistent 2 on laptop that pops up the message to update Z30/XT.

Sir, please make sure the current firmware of the aircraft is v01.01.0500 and Camera and Gimbal is v01.00.00.54 and v01.00.00.58, then you will not need to update again.
2018-1-5
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Grazer Posted at 2018-1-3 23:23
Following - I have the same issue.

Grazer, sorry for the confusion caused, please check my post in 26#, thank you.
2018-1-5
Use props
Zuidwestdrones
lvl.4
Flight distance : 276604 ft
Belgium
Offline

DJI Mindy Posted at 2018-1-5 01:17
Sir, please make sure the current firmware of the aircraft is v01.01.0500 and Camera and Gimbal is v01.00.00.54 and v01.00.00.58, then you will not need to update again.

Dear DJI Mindy. I have the latest firmware of the aircraft v01.01.0500 and Camera and Gimbal is v01.00.00.54 and v01.00.0058 and still I got the message in DJI Assistant 2 that I need to update Zenmuse Z30/XT as you can see on the picture in quote 27#. So can you please let it know to a senior engineer to fix the problem with the DJI Assistant 2.
Thanks.
2018-1-7
Use props
Zuidwestdrones
lvl.4
Flight distance : 276604 ft
Belgium
Offline

DJI Elektra Posted at 2017-11-20 02:31
Please note that our engineers are working on this issue. Please ignore the message from the DJI Assistant and it will be fixed in the next version. Thanks for supporting.

Hi DJI Elektra. We got a new version of DJI Assistant, but this is not fixed.
2018-1-7
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Zuidwestdrones Posted at 2018-1-7 05:31
Dear DJI Mindy. I have the latest firmware of the aircraft v01.01.0500 and Camera and Gimbal is v01.00.00.54 and v01.00.0058 and still I got the message in DJI Assistant 2 that I need to update Zenmuse Z30/XT as you can see on the picture in quote 27#. So can you please let it know to a senior engineer to fix the problem with the DJI Assistant 2.
Thanks.
[view_image]

Z30 is updated via SD card instead of DJI Assistant 2, it is just a reminder, if all the firmware is the latest version, please ignore it.
Of course your concern will be forwarded to our engineers for consideration, we will do our best to make you and other customers have a better experience in the future.
2018-1-8
Use props
Zuidwestdrones
lvl.4
Flight distance : 276604 ft
Belgium
Offline

DJI Mindy Posted at 2018-1-8 03:48
Z30 is updated via SD card instead of DJI Assistant 2, it is just a reminder, if all the firmware is the latest version, please ignore it.
Of course your concern will be forwarded to our engineers for consideration, we will do our best to make you and other customers have a better experience in the future.

Dear DJI Mindy. It was not possible to update the firmware through DJI Assistant 2 so yes, I used a SD card. I will ignore the message to update it in DJI Assistant 2.
Thanks for forwarding it to the ingeneers.
Best regards.
2018-1-9
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Zuidwestdrones Posted at 2018-1-9 06:44
Dear DJI Mindy. It was not possible to update the firmware through DJI Assistant 2 so yes, I used a SD card. I will ignore the message to update it in DJI Assistant 2.
Thanks for forwarding it to the ingeneers.
Best regards.

You are welcome, please let us know if there is any further problem, thank you.
2018-1-10
Use props
djiuser_oapZDJR
lvl.1

United States
Offline

I have a Matrice 210 with the Z30 and it will not face the direction (forward) even after updating the camera and Matrice firmware. I have also gone through the IMU and compass calibration process with no luck. The camera still wanders and will not hold a spot while zoomed. Any help would be greatly appreciated.
2018-1-22
Use props
YOYOMAN
Second Officer
Flight distance : 676260 ft
Réunion
Offline

DJI Mindy Posted at 2018-1-10 01:31
You are welcome, please let us know if there is any further problem, thank you.

Hi Mindy,
Could you please check the download link for the Z30 Firmware it is not working.... =/
https://forum.dji.com/forum.php? ... D363%26typeid%3D363
2018-1-22
Use props
YOYOMAN
Second Officer
Flight distance : 676260 ft
Réunion
Offline

djiuser_oapZDJR Posted at 2018-1-22 13:33
I have a Matrice 210 with the Z30 and it will not face the direction (forward) even after updating the camera and Matrice firmware. I have also gone through the IMU and compass calibration process with no luck. The camera still wanders and will not hold a spot while zoomed. Any help would be greatly appreciated.

I have the same problem, the Z30 drifts a lot, and at the moment, it s a useless camera for me.....
I hope new firmware will fix this point =/
2018-1-22
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

YOYOMAN Posted at 2018-1-22 20:34
Hi Mindy,
Could you please check the download link for the Z30 Firmware it is not working.... =/
https://forum.dji.com/forum.php?mod=viewthread&tid=130726&extra=page%3D1%26filter%3Dtypeid%26typeid%3D363%26typeid%3D363

Copy that, I have replied your new thread.
2018-1-24
Use props
fans3d363332
lvl.2
Flight distance : 2031280 ft
United States
Offline

My Z30 thinks that it is an OSMO Mobile when it initiates, and when it doesn't it just sits there turned up on it's side?

here is a video:  

This all started after the firmware update!

Z30 Firmwear .         2018-01-22
M600 Firmwear .         V1.00.01.65
DJI Go App .         3.1.27

2018-2-9
Use props
ehcropydoc
lvl.3
Flight distance : 10684098 ft
  • >>>
United States
Offline

I am having the same issue. Just yesterday our Z30 would not initialize fully and camera just sits on its side after turning on the M200. No signal from camera and DJI Go 4 showing Aircraft Encoder Error (04x00000). I tried updating aircraft this morning to 0.600 but the Z30 camera does the exact same thing.

Video link: https://www.dropbox.com/s/hb1xezwtzndg5t7/IMG_2436.m4v?dl=0
2018-3-19
Use props
DougcJohn
lvl.3
Flight distance : 782169 ft
Offline

I'm late to the party.... recently purchased a Z30 for the M210. Performed the FW updates.... as of today 5/19/18, the FW is still 1.00.00.47.bin.
So apparently this hasn't been corrected yet?

My Z30 hunts and turns if left statically sit for short 20-30 seconds.
Did anyone get a resolution to this in the last 2 Months?
2018-5-19
Use props
Tibopix
First Officer
Flight distance : 3165981 ft
Canada
Offline

Same problem here
M210
Z30
Cendence + CrystalSky

M210 with 01.01.0900 FW, trying to upgrade to 01.01.0913, but it wouldn't let me due to "Please update your Zenmuse Z30/XT" requirement.
From the Cendence/DJI Go app, the camera FW is 01.00.00.58 and the gimbal FW is 01.00.00.54.

I also tried to upgrade the M210 FW with an X4S attached instead of Z30, no luck, still asking for a Zenmuse Z30/XT FW upgrade.
DJI-Go-CrystalSky-Oct24.png
2018-10-24
Use props
12Next >
Advanced
You need to log in before you can reply Login | Register now

Credit Rules