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DJI Go4 flight records sync problem
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EdisonW1979
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Canada
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CanonMax Posted at 2018-9-23 07:32
@ DJI Thor...

After CHECKING a lot of my latest flights I DELETED the DJI GO 4 app from one of my iPads to test...

So scratch my last post with claimed success...

Went out for another quick flight in between downpours, and on the first flight after re-installing the app, and attempting to sync, BOOM, Syncing failed again! But, AirData continues to receive the data, so it looks like either a bug in GO 4 latest version (wouldn't surprise me), or something on the DJI cloud servers (also wouldn't surprise me)...

DJI, please fix this!
2018-9-23
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maxheadroom
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United Kingdom
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DJI Thor Posted at 2018-9-23 03:41
Hi all, if you are using the iOS device with iOS 12, there may be a compatibility issue with iOS 12 for the DJI GO 4 V4.3.2 if the app was updated by App Store directly, which may cause the failed syncing warning.
In this case, please sync the record as normal, after seeing the error message saying the syncing is failed, you can check if the flights are all readable, especially the new flights that you want to sync. If they are readable normally, the syncing is successful. You can reinstall the DJI GO 4 app after the syncing is finished, then the issue will be resolved.

Thank you for the feedback Thor.
2018-9-24
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DJI Thor
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CanonMax Posted at 2018-9-23 07:32
@ DJI Thor...

After CHECKING a lot of my latest flights I DELETED the DJI GO 4 app from one of my iPads to test...

Thanks for the update. For the Hybrid mode you mentioned, I will forward to the engineers to notice it. Thanks.
2018-9-26
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DJI Thor
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Eric SCHEIDECKER Posted at 2018-9-23 04:20
Hi Thor, as I told in my post, issue is present after reinstall, so the issue is not resolved.
(All cache clear before uninstall, I have also perform a clean install, after a factory reset of the iPhone)

Hi Eric, sorry for missing your comment. In your case, just to verify, did all flights sync successfully? At this moment, a new DJI GO 4 4.3.3 is releasing in phase, you can check if you can update to the latest version and see if the issue is resolved. Thank you.
2018-9-26
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DJI Thor
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EdisonW1979 Posted at 2018-9-23 21:01
So scratch my last post with claimed success...

Went out for another quick flight in between downpours, and on the first flight after re-installing the app, and attempting to sync, BOOM, Syncing failed again! But, AirData continues to receive the data, so it looks like either a bug in GO 4 latest version (wouldn't surprise me), or something on the DJI cloud servers (also wouldn't surprise me)...

Hi Edison, sorry to know that the issue is not resolved. The new app V4.3.3 has released in phase, please check if you can update to this version and try again. Please let me know if the issue persists after updating to this version, thank you.
2018-9-26
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DJI Thor
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maxheadroom Posted at 2018-9-24 00:18
Thank you for the feedback Thor.

Not at all, Max, any further help needed, don't hesitate to ask.
2018-9-26
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CanonMax
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DJI Thor Posted at 2018-9-26 18:20
Thanks for the update. For the Hybrid mode you mentioned, I will forward to the engineers to notice it. Thanks.

That would be very nice if you would forward this!
It used to memorize the setting as I mentioned before also in the DJI GO 4 app...

thank you again!

(Canon)Max
2018-9-27
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Drone34
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Drone34 Posted at 2018-9-22 15:13
Well I spoke too soon.  Also using GO4 all updated and iOS v12 and logs sync'd fine from iPad mini 2 but get failure for the sync of the few flights I have taken with the iPhone 8Plus

Updated to DJI GO4 version 4.3.3 and iPhone 8+ sync'd without issue.  Have not taken any additional flights using iPad Mini 2 since last sync, so can't confirm how it behaves with 4.3.3, but anticipate it will be fine because it sync'd fine with 4.3.2.
2018-9-27
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Eric SCHEIDECKER
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Spain
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DJI Thor Posted at 2018-9-26 18:27
Hi Eric, sorry for missing your comment. In your case, just to verify, did all flights sync successfully? At this moment, a new DJI GO 4 4.3.3 is releasing in phase, you can check if you can update to the latest version and see if the issue is resolved. Thank you.

Hi, just update, sync 100%, all solved!!!
DJI, please make some more tests before lunching a new version.
Tku
2018-9-27
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DJI Thor
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CanonMax Posted at 2018-9-27 01:45
That would be very nice if you would forward this!
It used to memorize the setting as I mentioned before also in the DJI GO 4 app...

Not at all, the request has been forwarded, thanks for bringing us the attention, too.
2018-9-27
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DJI Thor
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Drone34 Posted at 2018-9-27 03:37
Updated to DJI GO4 version 4.3.3 and iPhone 8+ sync'd without issue.  Have not taken any additional flights using iPad Mini 2 since last sync, so can't confirm how it behaves with 4.3.3, but anticipate it will be fine because it sync'd fine with 4.3.2.

Okay, please keep us updated if the issue persists, thank you.
2018-9-27
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DJI Thor
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Eric SCHEIDECKER Posted at 2018-9-27 11:44
Hi, just update, sync 100%, all solved!!!
DJI, please make some more tests before lunching a new version.
Tku

Hi Eric, thank you for your update, it is good to know that the issue is resolved. Your comment will be also noted, sorry for the inconvenience.
2018-9-27
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maxheadroom
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I can also confirm that the new version of the App has now resolved the sync failure. All sorted and great response to get it fix.

Max
2018-9-28
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dunfr
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maxheadroom Posted at 2018-9-28 21:54
I can also confirm that the new version of the App has now resolved the sync failure. All sorted and great response to get it fix.

Max

Just done a complete reinstall 4.3.3 and logs synced flawlessly. Before, it would get to 100% and say sync failed - although it did appear that the sync had actually worked (cloud symbol on record thumbnail).

Yet to fly with new update.
2018-9-29
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dunfr
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maxheadroom Posted at 2018-9-28 21:54
I can also confirm that the new version of the App has now resolved the sync failure. All sorted and great response to get it fix.

Max

Just done a complete reinstall 4.3.3 and logs synced flawlessly. Before, it would get to 100% and say sync failed - although it did appear that the sync had actually worked (cloud symbol on record thumbnail).

Yet to fly with new update.
2018-9-29
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lafar
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Ukraine
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P4 pro plus - have many unsynced flights. sync 99% and failes
mavic 2 pro - on same account with iphone and dji go 4 sync ok. getting some history from p4 pro plus but not all

what should i do to upload all history from p4 rpo to cloud? account lafar300@gmail.com
2018-11-7
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lafar
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DJI Thor Posted at 9-27 22:16
Okay, please keep us updated if the issue persists, thank you.

P4 pro plus - have many unsynced flights. sync 99% and failes
mavic 2 pro - on same account with iphone and dji go 4 sync ok. getting some history from p4 pro plus but not all

what should i do to upload all history from p4 rpo to cloud? account lafar300@gmail.com
2018-11-7
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DJI Thor
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lafar Posted at 11-7 11:24
P4 pro plus - have many unsynced flights. sync 99% and failes
mavic 2 pro - on same account with iphone and dji go 4 sync ok. getting some history from p4 pro plus but not all

Hi Lafar, could you please check if the flight records were synced successfully by reviewing the flight record list? If the record was synced to the cloud, there will be a small cloud icon on the right. If the records were not synced, please try another network and upload the records again. If the issue persists, please provide me with a picture of the records that were not synced, and provide me with the syncing result file (refer to the procedure below), the DJI GO 4 app on the RC for further analysis.
a. Power on the controller and connect with PC.
b. Drag the screen and a bar will show up. Tap “USB connected” at the bottom and then “TURN ON USB STORAGE” on the screen.
c. F:\DJI\dji.pilot.pad\FlightRecord\SyncResult.
Thank you very much.
2018-11-7
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