fansab5e9aec
New
United States
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I just got my CrystalSky 7.85" today (regular, not ultra), and am having issues connecting to a wi-fi network. When I went through the initial setup, it asked for a wi-fi hotspot to connect to. I chose mine, after a few seconds it said connected, but when I got to the DJI login screen and tried to log into my account, I got a "network unavailable error id 00" error message. I tried connecting again, same thing. No luck, so I rebooted the CS. Again, wouldn't log into DJI. Thinking maybe I'd gotten my password wrong, I tried resetting the password through the DJI website. Went through, got the reset notice, entered a new password, and was able to log onto the DJI website with the new password from my browser. Back to the CS, again no go. I tried connecting to a different wi-fi point. It once again seemed to connect fine to the wi-fi, but no go at the DJI login screen.
A Google search on the problem turned up a link with someone saying to try connecting to a phone's hotspot. So I tried that. This time at the login screen, it proceeded to log in, and I was able to get to the CS home screen. All I thought was fine, so at this point I disconnected from my phone's hotspot, and rejoined the wi-fi point. Tried doing an update, just in case there were any updates available. Got a "Failed to check firmware package. Check your network and retry." Tried again, same error. Went back to the phone hotspot, this time when I tried checking for updates, it seemed to do something for a few seconds, and eventually came back and said I was on the current version (2.3.0.0). Back to the regular wi-fi, again I get the "Failed to check firmware" error message almost immediately. Tried rebooting, same thing
Both my wi-fi spots work; I have multiple devices connected to them, and they are all working fine.
What's weird is if I'm 'connected' to my normal wi-fi point and I open browser on the CS, it loads up Google fine. I can do searches on Google, and get results back. But if I try clicking on any of the links, almost all fail with what seems like a DNS error message "net::ERR_NAME_NOT_RESOLVED". The DJI site opens, but doesn't load any images. If I tell it to request the desktop site, it tells me my browser is out of date and to upgrade. One photography site I tried though seems to work fine however. So it looks like the wi-fi *is* working, in some half assed way at least. That's why I was looking for some sort of master reset, in the hopes that it would take everything back to default, and I could try setting this thing up all over again, and hopefully not have to return it. |
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