I really need to write it all here as your colleagues from DJI Support does not care. Here is my story:
Bought my DJI Phantom 4 Pro+ (built in screen) in December 2016. Quickly after that I noticed some faults. One of them was DJI GO APP crashing during the flight when aircraft is air bone.
I reported it in the RMA CAS-422599-C2K7W0 on 23/01/2017 (picture) - not fixed. Second RMA CAS-504043-W4G6W2 (picture) - still not fixed. In the consequence in September I could not control my flight and the aircraft landed on the 15m tree. By the time I could take it down it got wet. I sent to the service again - CAS-1051985-H7N8L4. The drone was repaired on my cost as DJI Support said it was out of warranty failure but the situation was caused by the app. Also they posted my drone back to incorrect address and I have to fixed with UPS Poland currier, but it caused the delay. Yesterday I flew first time after the repair and the app crashed again (picture). Obviously each time I was assured they do quality checks and everything must work. The reality is different. I am afraid to fly this craft. For me the RC has been faulty from the beginning. The whole situation takes now too long and I request some form of the compensation as despite my reports the issue is still not fixed.
I am really unhappy. I hope some of you will take care. Have a nice day.
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