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Cendence Remote Controller
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Elektrica
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Just received a Cendence Remote Controller. Have not used it yet, but I have to say I am very, very impressed by the quality of the product, even minute details have been taken into consideration. The extra antenna (Free as a promo for a short time) is as well engineered as the rest of it. Congrats DJI.
2017-11-10
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Dobmatt
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Congratulations! Keep us posted with first impressions after test flights ...
2017-11-10
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Montfrooij
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Good to know.
Let us know how you like it after some flying!
2017-11-11
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Elektrica
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Montfrooij Posted at 2017-11-11 12:05
Good to know.
Let us know how you like it after some flying!

I see to have signal issues with the Patch Antenna that came with the remote.
2017-11-11
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DJI Mindy
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Elektrica Posted at 2017-11-11 15:19
I see to have signal issues with the Patch Antenna that came with the remote.

May I have more details about the issue?
2017-11-11
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dan_vector
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Elektrica Posted at 2017-11-11 15:19
I see to have signal issues with the Patch Antenna that came with the remote.

I would also be interested in this. Is it control range issues or video feed breakup? I’m about to order a Cendence and Crystalsky so would appreciate the feedback!
2017-11-12
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Elektrica
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DJI Mindy Posted at 2017-11-11 22:31
May I have more details about the issue?

Did some super quick testing...
- With Patch Antenna signal loss is almost instant, as the signal is really weak.
- If I disconnect the Patch Antenna from the can bus, the signal is still weak but it actually improves, suggesting that it's either a short circuit in the Patch Antenna, or the remote itself
- If I connect the regular antennas, signal is fine

It seems that the problem is between the remote + Patch Antenna + Can Bus connection.

Eventually you get signal lost. One time I also got warnings such as restrictions and the video signal was never regained. I had to reboot the unit,
2017-11-12
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Elektrica
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dan_vector Posted at 2017-11-12 01:49
I would also be interested in this. Is it control range issues or video feed breakup? I’m about to order a Cendence and Crystalsky so would appreciate the feedback!

Hard to say, I feel the video is the first to go, but like I said, once the Patch Antenna is all plugged in, the signal drops dramatically.
2017-11-12
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Rodger8
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Glad to hear your take on it. Hopefully mine will arrive next week. All reports so far have been positive.
2017-11-12
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Elektrica
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Rodger8 Posted at 2017-11-12 04:32
Glad to hear your take on it. Hopefully mine will arrive next week. All reports so far have been positive.

Well, so far there's certainly a glitch with the Patch Antenna
2017-11-12
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Montfrooij
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Hope you get it fixed.
2017-11-12
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Elektrica
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I wonder if it's a hardware or a software problem. The remote was just updated.
2017-11-12
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Rodger8
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Elektrica Posted at 2017-11-12 05:40
Well, so far there's certainly a glitch with the Patch Antenna

What happened?
2017-11-12
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Elektrica
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Does not work...For now just the Patch Antenna. I cannot seem to figure out if it's a software or hardware issue.
2017-11-12
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DTK
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Please report on whether the focus control works. There is  a report that there are issues with the focus control.
2017-11-12
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Elektrica
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Will try it in the next few days, but I thought the issues were fixed with the firmware update.
2017-11-12
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FlyPro-UK
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Mine was working fine until I performed a controller recalibration.....

Now the right control wheel no longer controls the camera panning movement.

Has anyone else had this issuue?
2017-11-12
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Elektrica
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FlyPro-UK Posted at 2017-11-12 14:05
Mine was working fine until I performed a controller recalibration.....

Now the right control wheel no longer controls the camera panning movement.

Not me, at least so fat
2017-11-12
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Rodger8
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Elektrica Posted at 2017-11-12 12:25
Does not work...For now just the Patch Antenna. I cannot seem to figure out if it's a software or hardware issue.

The Cendence does not work? Or the Patch Antenna? The Patch Antenna is only for 2.4, not for 5.8.
2017-11-12
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Elektrica
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Rodger8 Posted at 2017-11-12 19:24
The Cendence does not work? Or the Patch Antenna? The Patch Antenna is only for 2.4, not for 5.8.

It seems the Patch Antenna, but it's hard to tell, as it could be the can bus as well. I used it with 2.4
2017-11-12
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Elektrica
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Rodger8 Posted at 2017-11-12 19:24
The Cendence does not work? Or the Patch Antenna? The Patch Antenna is only for 2.4, not for 5.8.

Quoting from above:

Did some super quick testing...
- With Patch Antenna signal loss is almost instant, as the signal is really weak.
- If I disconnect the Patch Antenna from the can bus, the signal is still weak but it actually improves, suggesting that it's either a short circuit in the Patch Antenna, or the remote itself
- If I connect the regular antennas, signal is fine

It seems that the problem is between the remote + Patch Antenna + Can Bus connection.

Eventually you get signal lost. One time I also got warnings such as restrictions and the video signal was never regained. I had to reboot the unit,
2017-11-13
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Rodger8
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Elektrica Posted at 2017-11-12 23:57
It seems the Patch Antenna, but it's hard to tell, as it could be the can bus as well. I used it with 2.4

Interesting. There is a review on Youtube about the Antenna. I'll have to see if there is any updates on its performance.
2017-11-13
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Rodger8
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Elektrica Posted at 2017-11-13 00:58
Quoting from above:

Did some super quick testing...

Sounds like you have a defective antenna. Check the resistance of the antenna. I'll check mine when it arrives and we can see if there is a difference. Maybe Rich can check his and pass that along.
2017-11-13
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Elektrica
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Rodger8 Posted at 2017-11-13 04:33
Interesting. There is a review on Youtube about the Antenna. I'll have to see if there is any updates on its performance.

I watched it, but it's no help
2017-11-13
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FlyPro-UK
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FlyPro-UK Posted at 2017-11-12 14:05
Mine was working fine until I performed a controller recalibration.....

Now the right control wheel no longer controls the camera panning movement.

Just in case anyone else has the same problem:

The problem with right wheel failing to control gimbal yaw/pan after a remote controller recalibration was resolved by performing the recalibration again but remembering to move the right wheel left & right several times after doing both sticks and the left wheel but before pressing finish.
2017-11-13
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DJI Mindy
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Elektrica Posted at 2017-11-12 02:00
Did some super quick testing...
- With Patch Antenna signal loss is almost instant, as the signal is really weak.
- If I disconnect the Patch Antenna from the can bus, the signal is still weak but it actually improves, suggesting that it's either a short circuit in the Patch Antenna, or the remote itself

Thanks for the feedback, if the problem persists in all places, we will report to our engineers for testing and analysis.
I will keep you updated if there is any update, thanks for the patience.
2017-11-14
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Elektrica
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DJI Mindy Posted at 2017-11-14 00:28
Thanks for the feedback, if the problem persists in all places, we will report to our engineers for testing and analysis.
I will keep you updated if there is any update, thanks for the patience.

Just tested it with the regular antennas and everything is fine. So far the failure is the Patch Antenna, but that could be either the antenna or the port on the remote. I was wondering if I should open a ticket or see if the latest update messed up something in the connection between the remote and the Patch Antenna. what do you suggest?
2017-11-14
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Mafia16
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I have been testing the Cendence quite a wile since two mothns ago, the patch antenna stop working with the last update.
2017-11-14
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Elektrica
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Mafia16 Posted at 2017-11-14 15:24
I have been testing the Cendence quite a wile since two mothns ago, the patch antenna stop working with the last update.

So hopefully it's just an update glitch / error that needs to be fixed. I sincerely hope so.
2017-11-14
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DTK
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Mafia16 Posted at 2017-11-14 15:24
I have been testing the Cendence quite a wile since two mothns ago, the patch antenna stop working with the last update.

What do you mean the last update? last update for FW or Go app? If you share your experience earlier, a lot of people may not have to go through as a beta tester. Having 2 months head start, you should be in a good position to tell us what works and not for new Cadence. Please share your experience.
2017-11-14
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Ups_Jeff
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#Quick Reply Here#
2017-11-14
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DJI Mindy
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Elektrica Posted at 2017-11-14 13:26
Just tested it with the regular antennas and everything is fine. So far the failure is the Patch Antenna, but that could be either the antenna or the port on the remote. I was wondering if I should open a ticket or see if the latest update messed up something in the connection between the remote and the Patch Antenna. what do you suggest?

Elektrica, could you help to verify did you ever update the firmware of Cendence since 9th, November?
If so, did you mount the Patch Antenna during the update?
2017-11-14
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DJI Mindy
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Mafia16 Posted at 2017-11-14 15:24
I have been testing the Cendence quite a wile since two mothns ago, the patch antenna stop working with the last update.

Sir, did you attach the Patch Antenna when you updated the Cendence last time?
2017-11-14
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Elektrica
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DTK Posted at 2017-11-14 16:32
What do you mean the last update? last update for FW or Go app? If you share your experience earlier, a lot of people may not have to go through as a beta tester. Having 2 months head start, you should be in a good position to tell us what works and not for new Cadence. Please share your experience.

When it arrived the remote needed an update, which was performed.
I never tried it before, as I updated it on boot, but another user suggests that might be the problem.
2017-11-15
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Elektrica
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DJI Mindy Posted at 2017-11-14 20:27
Elektrica, could you help to verify did you ever update the firmware of Cendence since 9th, November?
If so, did you mount the Patch Antenna during the update?

I did update it immediately after unboxing, as the update was required. The Patch Antenna was indeed mounted, as it came standard with the remote.
2017-11-15
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DJI Mindy
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Elektrica Posted at 2017-11-15 00:17
I did update it immediately after unboxing, as the update was required. The Patch Antenna was indeed mounted, as it came standard with the remote.

Thank for the quick reply, we have confirmed with our engineers, sorry to tell you the Patch Antenna will need to be sent in for repair/replacement service.
Please start a ticket at your most convenience and send in, sorry for the inconvenience and trouble that have been caused.
2017-11-15
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Mafia16
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DTK Posted at 2017-11-14 16:32
What do you mean the last update? last update for FW or Go app? If you share your experience earlier, a lot of people may not have to go through as a beta tester. Having 2 months head start, you should be in a good position to tell us what works and not for new Cadence. Please share your experience.

The update release on monday the one that brings the patch antenna glitch thats why
2017-11-15
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Mafia16
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DJI Mindy Posted at 2017-11-14 20:28
Sir, did you attach the Patch Antenna when you updated the Cendence last time?

no i did not mine have the flat ones and i switch it and i will try to update it
2017-11-15
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Elektrica
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DJI Mindy Posted at 2017-11-15 02:47
Thank for the quick reply, we have confirmed with our engineers, sorry to tell you the Patch Antenna will need to be sent in for repair/replacement service.
Please start a ticket at your most convenience and send in, sorry for the inconvenience and trouble that have been caused.

Will do . Thanks Mindy!
2017-11-15
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DJI Mindy
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Mafia16 Posted at 2017-11-15 03:16
no i did not mine have the flat ones and i switch it and i will try to update it

OK, looking forward to your update.
2017-11-15
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