Please select Into the mobile phone version | Continue to access the computer ver.
Battery not charging
1359 15 2017-11-14
Uploading and Loding Picture ...(0/1)
o(^-^)o
djiuser_uRgqO01
lvl.1
Flight distance : 52986 ft
United States
Offline

After flying my Phantom 3 Advanced yesterday, my battery will not charge. The red led and two of the green led's flash twice when the battery is plugged in to charge.
2017-11-14
Use props
Mark The Droner
Second Officer
Flight distance : 2917 ft
United States
Offline

Try forcing the charge.  Connect the battery to the charger, plug the charger into the wall socket, then, if the battery doesn't begin to charge, turn the battery on.  It should begin charging.  Good luck.  
2017-11-14
Use props
djiuser_uRgqO01
lvl.1
Flight distance : 52986 ft
United States
Offline

Mark The Droner Posted at 2017-11-14 06:43
Try forcing the charge.  Connect the battery to the charger, plug the charger into the wall socket, then, if the battery doesn't begin to charge, turn the battery on.  It should begin charging.  Good luck.

Tried that... no luck
2017-11-14
Use props
AlanHd
Second Officer
Flight distance : 797365 ft
United Kingdom
Offline

Have you tried switch the battery on before you connect the charger cable
2017-11-14
Use props
Mark The Droner
Second Officer
Flight distance : 2917 ft
United States
Offline

Are you sure the charger plug is fully inserted into the battery?  
2017-11-14
Use props
djiuser_uRgqO01
lvl.1
Flight distance : 52986 ft
United States
Offline

AlanHd Posted at 2017-11-14 09:11
Have you tried switch the battery on before you connect the charger cable

Yes. the red LED and first two green LED's blink twice repeatedly when plugged in
2017-11-14
Use props
djiuser_uRgqO01
lvl.1
Flight distance : 52986 ft
United States
Offline

Mark The Droner Posted at 2017-11-14 10:01
Are you sure the charger plug is fully inserted into the battery?

Yes the charger is full inserted. Inserting it that same as I have always done
2017-11-14
Use props
DJI Susan
Administrator
Offline

When and where did you purchase the battery? You can contact the support for help if it's still in the warranty period: http://www.dji.com/support
2017-11-14
Use props
djiuser_uRgqO01
lvl.1
Flight distance : 52986 ft
United States
Offline

No my other battery is not charging either. With this one I do not get any lights. I have tried turning the battery on before plugging it in but the light go out just seconds after releasing the power button.
2017-11-16
Use props
Mark The Droner
Second Officer
Flight distance : 2917 ft
United States
Offline

Now I have to wonder if something isn't wrong with the charger, although I've never heard of that before
2017-11-16
Use props
ALABAMA
Second Officer
Flight distance : 10442687 ft
United States
Offline

Weird that it happens to two.  Try another electrical outlet.
2017-11-16
Use props
djiuser_uRgqO01
lvl.1
Flight distance : 52986 ft
United States
Offline

ALABAMA Posted at 2017-11-16 06:48
Weird that it happens to two.  Try another electrical outlet.

I have tried a different outlet and even tried a friends charge. The batteries act the same with either charger. I am not sure if I should buy new batteries or a new drone, something is bricking the batteries, just not sure what.
2017-11-16
Use props
ALABAMA
Second Officer
Flight distance : 10442687 ft
United States
Offline

Their warranty is for 6 months.  If they are under that, I would send them back.
2017-11-16
Use props
djiuser_uRgqO01
lvl.1
Flight distance : 52986 ft
United States
Offline

DJI Susan Posted at 2017-11-14 22:45
When and where did you purchase the battery? You can contact the support for help if it's still in the warranty period: http://www.dji.com/support

The drone is right at 1 year old.
2017-11-16
Use props
djiuser_uRgqO01
lvl.1
Flight distance : 52986 ft
United States
Offline

ALABAMA Posted at 2017-11-16 08:04
Their warranty is for 6 months.  If they are under that, I would send them back.

They are a year old. Flown very few times but still no warranty
2017-11-16
Use props
DJI Susan
Administrator
Offline

djiuser_uRgqO01 Posted at 2017-11-16 11:17
The drone is right at 1 year old.

Sorry about this. Maybe it's time to buy a new one...
2017-11-21
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules