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Battery not charging
641 15 2017-11-14
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djiuser_uRgqO01
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Flight distance : 52986 ft
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After flying my Phantom 3 Advanced yesterday, my battery will not charge. The red led and two of the green led's flash twice when the battery is plugged in to charge.
2017-11-14
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Mark The Droner
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Try forcing the charge.  Connect the battery to the charger, plug the charger into the wall socket, then, if the battery doesn't begin to charge, turn the battery on.  It should begin charging.  Good luck.  
2017-11-14
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djiuser_uRgqO01
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Mark The Droner Posted at 2017-11-14 06:43
Try forcing the charge.  Connect the battery to the charger, plug the charger into the wall socket, then, if the battery doesn't begin to charge, turn the battery on.  It should begin charging.  Good luck.

Tried that... no luck
2017-11-14
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AlanHd
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Have you tried switch the battery on before you connect the charger cable
2017-11-14
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Mark The Droner
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Are you sure the charger plug is fully inserted into the battery?  
2017-11-14
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djiuser_uRgqO01
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AlanHd Posted at 2017-11-14 09:11
Have you tried switch the battery on before you connect the charger cable

Yes. the red LED and first two green LED's blink twice repeatedly when plugged in
2017-11-14
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djiuser_uRgqO01
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Flight distance : 52986 ft
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Mark The Droner Posted at 2017-11-14 10:01
Are you sure the charger plug is fully inserted into the battery?

Yes the charger is full inserted. Inserting it that same as I have always done
2017-11-14
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DJI Susan
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When and where did you purchase the battery? You can contact the support for help if it's still in the warranty period: http://www.dji.com/support
2017-11-14
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djiuser_uRgqO01
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Flight distance : 52986 ft
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No my other battery is not charging either. With this one I do not get any lights. I have tried turning the battery on before plugging it in but the light go out just seconds after releasing the power button.
2017-11-16
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Mark The Droner
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Now I have to wonder if something isn't wrong with the charger, although I've never heard of that before
2017-11-16
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ALABAMA
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Flight distance : 10391991 ft
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Weird that it happens to two.  Try another electrical outlet.
2017-11-16
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djiuser_uRgqO01
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Flight distance : 52986 ft
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ALABAMA Posted at 2017-11-16 06:48
Weird that it happens to two.  Try another electrical outlet.

I have tried a different outlet and even tried a friends charge. The batteries act the same with either charger. I am not sure if I should buy new batteries or a new drone, something is bricking the batteries, just not sure what.
2017-11-16
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ALABAMA
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Their warranty is for 6 months.  If they are under that, I would send them back.
2017-11-16
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djiuser_uRgqO01
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Flight distance : 52986 ft
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DJI Susan Posted at 2017-11-14 22:45
When and where did you purchase the battery? You can contact the support for help if it's still in the warranty period: http://www.dji.com/support

The drone is right at 1 year old.
2017-11-16
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djiuser_uRgqO01
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Flight distance : 52986 ft
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ALABAMA Posted at 2017-11-16 08:04
Their warranty is for 6 months.  If they are under that, I would send them back.

They are a year old. Flown very few times but still no warranty
2017-11-16
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DJI Susan
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djiuser_uRgqO01 Posted at 2017-11-16 11:17
The drone is right at 1 year old.

Sorry about this. Maybe it's time to buy a new one...
2017-11-21
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