web_parrot
Captain
Flight distance : 23625 ft
United States
Offline
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web_parrot Posted at 2017-11-20 20:48
Received mine this AM (Wisconsin, USA) directly from DJI. Have to agree, very very nice looking. I've had a little problem, though. After doing the unboxing, charging up the batteries, downloading the software, etc. I tried to mount the front props.... Only the right side ( CCW w/ white circle ) would mount. ( Note: the back ones were already mounted. ) I tried every one of the four "black" ( no white circle-CW ) props and none would twist-lock! I removed the right rear (CW) and moved it to the front left and it attached just fine, just like the white circled CW's press-twist-click. So, I laid out all of the boxed props, side by side and noticed that ALL of the were pitched the same direction... i.e., both the white circled and black ones were CCW's! So... I used the online Chat Support (Richard) and after an hour of chat, sending pictures, and answering questions he opened a Case to get me the correct props.
So, I tell this long story to suggest checking all of your props to make sure they all mount as expected. My experience couldn't have been a one-off. There is a production glitch somewhere. So, if you DO have difficulty mounting a CounterClockWised prop.... DON'T force it. It will drop down to the twist point, but it will not twist (another protection against mis-mounting).
Issue resolved. DJI Susan intervened ( 12/12/2017 ) and put me in contact with 'conflict resolution - Mark' He called today ( 12/13/2017 ) and assured me correct replacement props would be sent within 48 hours. Just received UPS shipping notification. Thanks to both.
FWIW, I told DJI contact that I didn't care what color the props were :-) ... I just wanted to fly ... When asked, he didn't know whether white props would be for sale in the future... not his area of expertise.
UPDATE: ( 12/15/2017 ): Replacement props received as promised. All white, bubble wrapped, no packages. Had they been in packages it might have implied that white ones are packaged for sale. So nothing conclusive. Thanks again to USA conflict resolution "Mark" and Susan for their help and resolution. s2
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