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Flight controller SN / RC difference.
1900 3 2017-11-16
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Dx_Operator
lvl.3
Flight distance : 140413 ft
United States
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After I've asked many times about why do I have a different FC SN after my Mavic came back from repair and this has affected my NFZ auth that has been in use.  


No replies from DJI when I specifically sent the query and no one in the forums.


Found this out.


The FC is not one in the same as the RC remote controller as I was lead to believe and since no one from DJI has clarified this fact I was in the dark.


The Flight controller SN - FC is actually in the Mavic which makes complete sense now that I've figured it out via reasonable deductions myself.


If you return your ac for service you will have to go through the entire Fly safe authorization process again regarless of the proof you provide and this can be attributed to DJI not returning your ac and sending you back a refurb'd unit.
2017-11-16
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DJI Thor
Administrator
Flight distance : 13602 ft
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Sorry for the late reply, the Flight Controller number is not the same as the RC's. If pilots need to check the Flight Controller serial number, please connect the RC, drone and app, it is on the About of General settings. Glad that you had found it finally, and I checked the flysafe team is following your case, if you have further questions about the unlock, please keep the email updating. Thanks.
2017-11-19
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fansf6bc5222
lvl.1
Flight distance : 34754 ft
Australia
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I'm going through an investigation with DJI about my drone flying into the ocean. I've been asked by DJI for my remote controller serial number, but the drone was unretrievable. When hooking up the RC to my phone and the DJIGO app my Flight Controller Serial Number says N/A.

Is there another way to get the serial number?
2018-4-14
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KhakiDrone00
lvl.1

United States
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Any idea why the serial number in drone is different than the Flight Controller serial number?
5-13 10:41
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