My biggest customer is very, very upset.... so am I of course.

will rolling back the firmware solve the issue?

Did my first test flight with the beta firmware and no purple frames. Only flew one set of batteries and recorded about 9 mins of footage, but so far so good.

Just took the bird out for some practice and decided to shoot with some different settings. Unfortunately, when I returned to review the footage, I had some purple frames that were only visable on the SSD footage. Micro SD card footage was as it should be. That is what led me to this post.
Would like to now if you all had seen this before. I do have a big shoot this week were this camera setting would be ideal. Appreciate your time.


Here is all the info:

CRAFT: Inspire 2
CAMERA: X5S
CODEC: ProRes 4444
FPS: 30fps
STYLE: D-LOG
MEDIA: Cinessd 480gb + Lexar micro SD 16gb
EI mode

CRAFT FIRMWARE: 01.01.0300
REMOTE FW: 01.01.0002
RAW FW: 01.41.01.02

shust Posted at 2018-3-11 20:51
Just took the bird out for some practice and decided to shoot with some different settings. Unfortunately, when I returned to review the footage, I had some purple frames that were only visable on the SSD footage. Micro SD card footage was as it should be. That is what led me to this post.
Would like to now if you all had seen this before. I do have a big shoot this week were this camera setting would be ideal. Appreciate your time.
https://www.youtube.com/watch?v=r4hl8tY_aNQ

this looks exactly like what we discovered too.

my suggestion is to immediately contact dji to get hands on the beta firmware, or to downgrade to .010

good luck!

DJI Elektra has sent me the beta firmware and seems like all is good now.

cost me a few white hairs... LOL

shust Posted at 2018-3-11 20:51
Just took the bird out for some practice and decided to shoot with some different settings. Unfortunately, when I returned to review the footage, I had some purple frames that were only visable on the SSD footage. Micro SD card footage was as it should be. That is what led me to this post.
Would like to now if you all had seen this before. I do have a big shoot this week were this camera setting would be ideal. Appreciate your time.
https://www.youtube.com/watch?v=r4hl8tY_aNQ

Sorry that you have the same issue, I have received your message, your account has been forwarded to our engineers to add beta, I will let you know once it's done, thanks for your patience.

DJI Mindy Posted at 2018-3-13 03:18
Sorry that you have the same issue, I have received your message, your account has been forwarded to our engineers to add beta, I will let you know once it's done, thanks for your patience.

Thanks CiREC, looking forward to having this issur cleared up.

A few hite hairs to say the least tasca! ha.

Thanks DJI MIndy for getting this moving. Looks like this will be yet another day due to local time at DJI headquarters.

Still no answer or beta invite. DJI, not sure how long I can hold off my shots this week. After spending many of thousands of dollars you think that would give us some type of support.

I need this taken care of soon.

shust Posted at 2018-3-14 20:29
Still no answer or beta invite. DJI, not sure how long I can hold off my shots this week. After spending many of thousands of dollars you think that would give us some type of support.

I need this taken care of soon.

We are sorry to have kept you waiting, the beta has been added, please try again.

Has this been resolved?

I have a brand new (1 week old) I2 and I have random purple frames in the first video I shot in ProRes to the SSD.

There's beta firmware?

Does it resolve the issue?

WInged Eye Posted at 2018-3-28 04:44
Has this been resolved?

I have a brand new (1 week old) I2 and I have random purple frames in the first video I shot in ProRes to the SSD.

You should contact DJI via PM or any other way directly, to get the beta firmware added to your account. DJI Mindy has done a great job here, PM her (see the post above your post for contact info).

Good luck!

Mindy,

Is the Beta available?

I PM'ed you with my account email address.

WInged Eye Posted at 2018-3-29 06:37
Mindy,

Is the Beta available?

PM has been received, your account has been forwarded to our engineers to forward the beta, I will come back to you once it is done, thanks for your patience.

Mindy,

Thank you.

I have successfully downloaded and installed the Beta firmware. I will post when I next Fly/film.

I  found the same purple frame How do I get beta firmware?and I have both x5s gimbal and x7 gimbal 030 firmware x7 gimbal when shooting no purple frame x5s gimbal only when shooting with purple frame problem

The purple frame problem is the same for both CDNG and 4.2.2HQ 4.4.4XQ.

I hope the solution will come soon

qwer0077.hanmail Posted at 2018-3-31 10:12
I hope the solution will come soon

You should contact DJI via PM or any other way directly, to get the beta firmware added to your account. DJI Mindy has done a great job here, PM her (see her posts in this thread for contact info).

Good luck!

WInged Eye Posted at 2018-3-30 13:55
Mindy,

Thank you.

No problem, looking forward to your update about the result.

qwer0077.hanmail Posted at 2018-3-31 04:52
[view_image][view_image]

The purple frame problem is the same for both CDNG and 4.2.2HQ 4.4.4XQ.

Could you please PM me your DJI account? I will forward the beta to you to have a try.

DJI Mindy Posted at 2018-4-2 02:42
No problem, looking forward to your update about the result.

Tried the beta firmware: The purple frames still occur. They are not as frequent as before but they are still there.

Another problem occurred downgrade the firmware to 0100, the mode to shoot with ssd disappears and you have to turn the power on and off a few times and then come back again. But this is the same as replacing the battery.I am so stressed out of two problems.

WInged Eye Posted at 2018-4-2 16:56
Tried the beta firmware: The purple frames still occur. They are not as frequent as before but they are still there.

Could you please show us the screenshot of the firmware version in About--General Settings? And the original footage of purple frame so that we can escalate? Please upload to Dropbox or Google Driver and post the link here.

qwer0077.hanmail Posted at 2018-4-2 17:48
Another problem occurred downgrade the firmware to 0100, the mode to shoot with ssd disappears and you have to turn the power on and off a few times and then come back again. But this is the same as replacing the battery.I am so stressed out of two problems.

Your PM has been received, we will contact our engineers to forward the beta to you as soon as possible. For this issue, will it happen to the latest firmware? What is the model of your mobile device and APP version?

I updat to beta version 0.302 today and tested it. I tested it first indoors but I did not have a purple frame. And the SSD card recognition error problem that I said before was solved. I am going to test again outdoors and continue to monitor I will give you the results.

DJI Mindy Posted at 2018-4-3 04:01
Could you please show us the screenshot of the firmware version in About--General Settings? And the original footage of purple frame so that we can escalate? Please upload to Dropbox or Google Driver and post the link here.

Mindy here is the screen shot showing the firmware installed.





And here's a link to the worst cluster of purple frames:




I hope this is of use.

I do notice that the beta firmware I was given access to is an earlier version then describe in the post above mine: 0.302

There's a newer version?

WInged Eye Posted at 2018-4-6 05:21
Mindy here is the screen shot showing the firmware installed.

[view_image]

all i can tell you is, this is not the beta me, and the others here have tested. it should read "01.01.0302" for the aircraft version. so you might have been given a different beta for a different problem (maybe the battery cell thing?).

what concerns me most is, that in your version the purple frame problem still occurs. lets hope dji is knowing what they are doing here, and that they dont accidentally "forget" to bring the fix into the next major version. it is nearly half a year now this problem exists...

CiRec Posted at 2018-4-10 09:45
all i can tell you is, this is not the beta me, and the others here have tested. it should read "01.01.0302" for the aircraft version. so you might have been given a different beta for a different problem (maybe the battery cell thing?).

what concerns me most is, that in your version the purple frame problem still occurs. lets hope dji is knowing what they are doing here, and that they dont accidentally "forget" to bring the fix into the next major version. it is nearly half a year now this problem exists...

Yes.

The beta I installed, which was the only 'Beta' available initially was dated 3/16/2018. There were 4 previously released non-beta versions besides the beta.

Today I connected my I2 to DJI Assistant 2 again and the beta I installed was the only available firmware: Which freaked me out! My plan had been to downgrade to an earlier firmware, the one before the Purple frames began.

The only thing I could do was refresh the firmware already installed so I did that.

After it finished and I returned to the firmware page, 6 options were available: The beta I installed, the Beta you installed (01.01.0302 - with a January 2018 release date) and 4 previous 'non beta' firmware options.

I have no idea why or what this behavior is about.

I did nothing further.

Has Beta 01.01.0302 worked for you and has it eliminated the purple frame issue?

If so if that option presents the next time I connect to DJI Assistant I'll try that.

WInged Eye Posted at 2018-4-10 13:12
Yes.

The beta I installed, which was the only 'Beta' available initially was dated 3/16/2018. There were 4 previously released non-beta versions besides the beta.

yes. id suggest you should install 0302 - it should fix the issue, at least it did for all of us reporting here.

good luck!

I am still testing it with beta version 0302. There is no purple frame until now. The clue to 0302 version is purple frame problem solving

WInged Eye Posted at 2018-4-10 13:12
Yes.

The beta I installed, which was the only 'Beta' available initially was dated 3/16/2018. There were 4 previously released non-beta versions besides the beta.

Per other customers' feedback, the issue didn't occur, please install the V01.01.0302 to have a try, and the firmware can still be downgraded if you have any concern, if the issue persists, we will need the original footage for analysis since the video you provided before in YouTube has been compressed, please upload a short clip to Dropbox or Google Drive and share us the link, thank you.

qwer0077.hanmail Posted at 2018-4-11 01:47
I am still testing it with beta version 0302. There is no purple frame until now. The clue to 0302 version is purple frame problem solving

Nice to hear that, please let us know any time if there is any further issue, thanks for your feedback.

DJI Mindy Posted at 2018-4-11 02:05
Per other customers' feedback, the issue didn't occur, please install the V01.01.0302 to have a try, and the firmware can still be downgraded if you have any concern, if the issue persists, we will need the original footage for analysis since the video you provided before in YouTube has been compressed, please upload a short clip to Dropbox or Google Drive and share us the link, thank you.

Mindy here's a link to an uncompressed version of what I posted on YouTube clip:

https://drive.google.com/file/d/ ... t0/view?usp=sharing

Just in case that might be of use to your engineers.

Let me know if not so I can scavange the space back from Google.

WInged Eye Posted at 2018-4-11 07:59
Mindy here's a link to an uncompressed version of what I posted on YouTube clip:

https://drive.google.com/file/d/1CR9oc8cZ4k_O-MxQV-wdAPHxMWVgdKt0/view?usp=sharing

Thanks for getting back to me, we will need the original footage under the beta firmware, have you tried again the beta?

DJI Mindy Posted at 2018-4-12 00:36
Thanks for getting back to me, we will need the original footage under the beta firmware, have you tried again the beta?

I tried, and I tried, and I tried, and I tried. Not to be tedious but that's what it's been: Very tedious, and I have nothing to show for it.

Simply stated: Now that I have updated to BETA firmware V01.02.0018 there is no way to go back.

Again, pardon the tedium but this is what I have tried:

(1) Connecting my 3 week old Inspire 2 to DJI Assistant 2 I get this:



(2) So my only option is to refresh the current software which gives me this:



I select to 'upgrade' to V01.01.0302 The firmware downloads to my workstation, uploads to my I2, the firmware begins to install, At 15% I get 5 equally spaced beeps - same tone and the install errors.

I'm offered to 'Retry' Does NOT work. I restart the I2 and 'Retry - Does not work.

I restart the bird and DJI Assistant and wind up back at (1)  Refresh to get to (2) and try again. Same result.

So I go (1) and (2) and try V01.01.0300, 1 and 2 and V01.01.0200, 1 and 2 and V01.01.0010  - All result in the 5 beeps at 15% install fail.

I tried 'Restore Factory Defaults' and tried V01.01.0302 and V01.01.0010 (Going through 1 & 2 twice of course) No Go.

I am stuck at V01.02.0018 no matter what I do: Purple frames and all.

This has been my Groundhog Day.

Any thoughts?

DJI Mindy Posted at 2018-4-12 00:36
Thanks for getting back to me, we will need the original footage under the beta firmware, have you tried again the beta?

Regarding footage:

The footage at this link: https://drive.google.com/file/d/ ... t0/view?usp=sharing

This is original uncompressed footage shot with BETA V01.02.0018

And as I mentioned in my previous post I am unable to upgrade (Downgrade?) to any other available version without an install error @ 15%

I also experience Purple frames with the I2 X5S when shooting CineDNG RAW in cold weather.
Any update when this firmware update will be released?

Would really like that issue fixed.
That and the Battery Cell errors.

WInged Eye Posted at 2018-4-12 06:01
I tried, and I tried, and I tried, and I tried. Not to be tedious but that's what it's been: Very tedious, and I have nothing to show for it.

Simply stated: Now that I have updated to BETA firmware V01.02.0018 there is no way to go back.

Before updating the firmware, remove the gimbal, update only the aircraft, connect the gimbal later and try the update again.

qwer0077.hanmail Posted at 2018-4-13 02:10
Before updating the firmware, remove the gimbal, update only the aircraft, connect the gimbal later and try the update again.

I'll give that a try.

Thanks