I tried to connect my iphone8 to the Osmo mobile and I got this error message "device positioning error. Turn off device and reposition as indicated". I turned it off, tried to reposition it again several times and it never worked. With an iphone 5 of a colleague it works perfectly. what can I do? Is there a problem with iphone 8?

Please turn off your osmo mobile and balance your iphone 8 again, it should be level before you turn on osmo. Do not mount your I8 on osmo m with phone case.

DJI Elektra Posted at 2017-11-17 22:52
Please turn off your osmo mobile and balance your iphone 8 again, it should be level before you turn on osmo. Do not mount your I8 on osmo m with phone case.

I did it several times (turn off osmo and level my iphone again) without success. My phone case was taken out.

MathieuJ Posted at 2017-11-21 04:58
I did it several times (turn off osmo and level my iphone again) without success. My phone case was taken out.

So you do balance the gimbal before powering on right?
Will the gimal motor get extremely hot after powering on?

DJI Mindy Posted at 2017-11-21 07:41
So you do balance the gimbal before powering on right?
Will the gimal motor get extremely hot after powering on?

yes, I balance it before powering on. The gimbal motors never started as I got the error message.

I am trying to get my IPhone 8 to work with my osmo mobile and I just have a flashing yellow light.

Yourdreamvacati Posted at 2017-11-21 11:30
I am trying to get my IPhone 8 to work with my osmo mobile and I just have a flashing yellow light.

Did you charge the battery?

Yourdreamvacati Posted at 2017-11-21 11:30
I am trying to get my IPhone 8 to work with my osmo mobile and I just have a flashing yellow light.

Please try to calibrate your gimbal. Or you can try to use another mobile device for check. Please keep us updated if the problem remains.

Someone tried with to connect the osmo mobile to a Samsung phone. The motors of the gimbal directly started. He calibrated the gimbal. Then I tried again with my Iphne 8 but nothing happened except the same error message.... Any help???

I saw a Youtube video about the Osmo sensor having issues reading glossy or glassy (as in the new iPhone 8) phones. He covered the sensor with a business card and then it worked.
Here is the video...

fans6cd91b29 Posted at 2017-11-23 18:11
I saw a Youtube video about the Osmo sensor having issues reading glossy or glassy (as in the new iPhone 8) phones. He covered the sensor with a business card and then it worked.
Here is the video...
https://www.youtube.com/watch?v=PYh4lNW-i_c

great!! That's it: it works now! This should be told to all iphone8 users!

thank you very much