DJI Mindy Posted at 2017-12-27 05:52
Hi Cougar, I really have no idea what may cause the issue.
When you sent in last time, I have informed the local team to take care of your drone and replace the drone exactly as you requested in the case and I'm sure they did.
You didn't send in the 25 mm lens, did you? It would be great to send the lens in for analysis as well.
Hi Mindy, Yes every time the I2 has been sent back I have sent the 25mm lens along. It has nothing to do with the lens, I have tested with other 25mm lenses and it is the same.
I have also on several occasions used this particular lens, my gimbal, my RC, my focus wheel, my iPad and bound it to another I2 and everything is fine, so noting wrong with these items.
As you said the people at the repair centre followed my instructions to some degree, not all. The license for the Cinecore where not transferred but the software in the Cinecore modules where transferred!
From the beginning I have insisted, that the issue is with the transfer of corrupted software. I think the answer to the problem can be found by asking, how all my old settings are transferred to the replacement unit? Every time it comes back, all my settings are still in the I2 itself (Camera settings as well as fight settings), and if no transfer of software has taken place it should not be there, it should be at factory settings. As per my previous post I even created a "dummy account", and the settings where there as well, so not any issue with the Go4app but rather the drone.
Somehow, somewhere along the course of the repair process the files/settings are being transferred.
The I2 is on it’s way back to the shop (for the 6’th time), and since it seems like the shop for whatever reason can’t physically test my unit by actually mounting the gimbal & lens to the I2, and using the RC and Focus hand-wheel using an iPad (I did not send my iPad) and try if it actually worked, adjusting in manual photo mode, before shipping back to me.
Spoke to Ed Windham, and he was kind of baffled as well, but he suggested that the I2 be shipped to him, after it was done at the shop. This way he can actually test it, and we can also compare via video link that it is indeed fixed this time, before sending it back to me.
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