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Can’t sync flight records
1585 17 2017-11-18
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fans573ffac3
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Yes I know, for crying out loud, not another can’t sync flight records has occurred post.

For 2 Weeks now I have not been able to sync my flight records via the dji go 4 app. I’m told that the sync failed every time I reach around 97%. I’ve tried via wifi, via cellular and the same issues keeps arising. I’m on latest ios, iPhone 7 Plus. Also latest version of dji go 4 app.
2017-11-18
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fans573ffac3
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2017-11-18
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RichJ53
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Have you already tired to uninstall the Go 4 App and then reinstall it?   Of course remember, if you have some flight records on this device that have not been sent to your account, they would be lost.

The only other thing you might try, go to general settings and clear the cache files.  

Rich  
2017-11-18
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PilotC
First Officer
Flight distance : 1321214 ft
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Same problem here - "All" sync fails at 93%. Syncing the last month or 6 months works fine but since I have moved onto a new device I need to do an ALL sync. Even though the sync fails the flight records appear to have been downloaded to my device (i can see them via iTunes).

I have tried this on a newly built iPhone 7 and iPhone X running DJI Go 4.1.18, both have the same problem.

I discussed this issue with DJI support (via chat) and they didn't seem to know anything about the issue.
2017-11-19
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DJI Mindy
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Flight distance : 7 ft
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We are sorry for the trouble caused.  Could you please PM me the current APP version, iOS system version and your DJI account? We would feedback to our engineers for analysis, thank you.
2017-11-20
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DJI Mindy
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PilotC Posted at 2017-11-19 23:52
Same problem here - "All" sync fails at 93%. Syncing the last month or 6 months works fine but since I have moved onto a new device I need to do an ALL sync. Even though the sync fails the flight records appear to have been downloaded to my device (i can see them via iTunes).

I have tried this on a newly built iPhone 7 and iPhone X running DJI Go 4.1.18, both have the same problem.

Sir, could you please PM me your DJI account? Thank you.
2017-11-20
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PilotC
First Officer
Flight distance : 1321214 ft
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DJI Mindy Posted at 2017-11-20 01:45
Sir, could you please PM me your DJI account? Thank you.

hi, I have sent you a PM with my DJI account name.
2017-11-20
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nik1975
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same problem with the crystalsky and cendence controller.....
2017-11-20
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PilotC
First Officer
Flight distance : 1321214 ft
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DJI Mindy Posted at 2017-11-20 01:45
Sir, could you please PM me your DJI account? Thank you.

Another thread with the same issue.

https://forum.dji.com/thread-119136-1-1.html
2017-11-20
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DJI Mindy
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PilotC Posted at 2017-11-20 01:57
hi, I have sent you a PM with my DJI account name.

PM received with thanks, the issue has been escalated to our APP developer for analysis, I will keep you updated once I hear from them, thank you.
2017-11-21
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DJI Mindy
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nik1975 Posted at 2017-11-20 02:55
same problem with the crystalsky and cendence controller.....

Hi, Nik, may I have all the firmware version of the device? Have you tried different network?
2017-11-21
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nik1975
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Hi Mindy
Crystalsky V02.04.02.00
Cendence  02.00.0030
App 4.1.14
Aircraft 01.01.0200
2017-11-21
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TerenPhoto
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Hello DJI Mindy -
I am having the same problem with my Mavic Pro / Phantom Pro / Matrice 600 / Inspire. All syncing failing between the GO app and the GO 4 app. On three different iPhones, two iPad minis, and an iPad pro. This has been happening for 3 months now, through several versions of the app, and several firmwares on my aircraft.

Currently happening with iOS GO 4 (Ver. 4.1.18) & iOS GO (Ver. 3.1.22 2881) on iPhone 7+ and iPad Pro 10.5" both with iOS 11.1
Mavic Pro Firmware 01.04.0100
Inspire 1 Firmware Inspire 1 Firmware v01.11.01.50 (X3)

All devices successfully sync flight logs with 1 month and 6 month times, but always fail in ALL at 97%
2017-11-25
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DJI iOS Team
DJI R&D Squad

China
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We located the bug the previous flight record data migration was incomplete, which may cause some old fight record sync error. The server engineers are fixing it.
2017-12-20
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Lucas775
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Mine just simply don't show any recent flight records.
2017-12-20
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RJ934
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DJI iOS Team Posted at 2017-12-20 02:50
We located the bug the previous flight record data migration was incomplete, which may cause some old fight record sync error. The server engineers are fixing it.

Hopefully they are fixing this on both the DJI Go and Go4 apps. I’m having trouble with only some of my flights syncing in the Go app.. This is a hige issue for me.
2017-12-20
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RJ934
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RJ934 Posted at 2017-12-20 22:10
Hopefully they are fixing this on both the DJI Go and Go4 apps. I’m having trouble with only some of my flights syncing in the Go app.. This is a hige issue for me.

I don’t know why or how but all my flights synced today using the DJI Go app. I don’t think there was an update so maybe DJI corrected something internally. I know from another source DJI IT has been working on the sync issues.
2017-12-21
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PilotC
First Officer
Flight distance : 1321214 ft
Australia
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The latest update to the DJI Go 4 app version 4.1.20 does not fix the sync issue. I know it wasn't listed as an item for the update but I still checked.
2017-12-29
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