So I cannot seem to get a straight answer on what is going on with my controller. It seems we are asymptotically approaching getting it fixed.

• On October 2nd I opened a case about my controller.I shipped it out a couple of days later.
• On October 10th, it was received.
• On October 18th, it was verified. I was told I should have a replacement in 5-10 days.
• On November 7th, I reached out via the chat app and was told it would be shipped in 3-5 days.
• On November 16th, again, via the chat app, I inquired and was told it would be escalated and I would have an email in 24-48 hours.
• Today, again, via the chat app, I inquired and was again told it would be escalated and I would get an email (clearly a canned response as it was exact same wording). When I pushed hard, I was told I would get an email today.
  

I don't mind waiting for good service, but can someone please be realistic about how long it is going to take?

CAS-1062332-R0B2X8

A mod will see and help you.

We have responded your another thread, please keep us posted there if there is any update.
Thank you.