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Cannot get a straight answer
391 2 2017-11-20
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komradebob
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So I cannot seem to get a straight answer on what is going on with my controller. It seems we are asymptotically approaching getting it fixed.

  • On October 2nd I opened a case about my controller.I shipped it out a couple of days later.
  • On October 10th, it was received.
  • On October 18th, it was verified. I was told I should have a replacement in 5-10 days.
  • On November 7th, I reached out via the chat app and was told it would be shipped in 3-5 days.
  • On November 16th, again, via the chat app, I inquired and was told it would be escalated and I would have an email in 24-48 hours.
  • Today, again, via the chat app, I inquired and was again told it would be escalated and I would get an email (clearly a canned response as it was exact same wording). When I pushed hard, I was told I would get an email today.

I don't mind waiting for good service, but can someone please be realistic about how long it is going to take?

CAS-1062332-R0B2X8



2017-11-20
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ALABAMA
Captain
Flight distance : 10391991 ft
United States
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A mod will see and help you.
2017-11-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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We have responded your another thread, please keep us posted there if there is any update.
Thank you.
2017-11-20
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