Idiah
New
United States
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Idiah Posted at 2017-11-29 19:05
So is there any word on whether or not DJI is going to have a fix for this anytime soon and how are we supposed to update the X7 if the motors are just going to lock and overheat? I just purchased an I2 with an X5s and an X7 with all the lenses, 2 crystal sky screens and the condense controller with a ton of batteries and I'm seriously thinking I might return it all. I plug my X7 in and it balances for a second and then goes all sorts of crazy and starts making ridiculous noises coming from the motor. I feel the joint and its hot. Not warm, hot.
I have updated the I2 twice now using the assistant app and immediately after the transmit portion is complete the update portion starts and within the first percent or two I get an error log that something failed and the rest of the update continues. I tried the X7 again and does the same thing. This needs to be fixed asap and if the X7 is damaged and won't function what then? Is DJI going to own the mistake and repair/replace on their dime?
Also, I have reset to factory using the DJI Assistant 2 app, downgraded to the lowest firmware and reinstalled the newest firmware version and it still shows an error for 1-2% percent and then continues. I would appreciate some assistance in finding a resolution as I just spent $22,0000 on my whole setup and was looking to spend even more on additional pieces to bolster my production quality, but I am not thinking it might be easier, or at least cheaper, to return it all and get a rig that will fly a cinema/DSLR rig.
I'm not trying to be an a** or talk sh*t in anyway, but in my opinion this is ridiculous. I just sank a huge chunk if money into my gear because I trust trust DJI's quality and on delivery my brand new "top-of-the-line" X7 camera is unusable with my brand Inspire 2 as of right now.
Nothing in the DJO GO 4 app firmware update information does it say that you should update with the X7 off the hull. in fact, not says it is "recommended" to update the X7 and the I2 at the same time. It was not until I had done a search on google for possible issues with the X7 and found this forum that I discovered that DJI was saying to do the exact opposite of what their app says.
I am sorry DJI, but I am frustrated to say the least. I hope that you can at least help me get my camera up and running through our DMs/PMs, and I am hopeful that, if it comes to it, you will replace the X7 camera/gimbal system on your dime since you messed up and their was nothing in the mobile app that mirrors what was posted in the app update section.
I bought your gear in the expectation that it was the best (based on personal experience as well as word of mouth) so please help me get my gear up and running so I can prove that it is. |
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