fans03e611cd
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Austria
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Dear DJI,
Yesterday I had a job, filming a ski tour high up on the mountains. I only brought the Inspire 2 because of the waight our team had to carry.
The copter flew for 30 seconds and then crashed down like a snow without any reason. It didn´t really got damaged, but also always says. Lens disconnected and the camera pans back to the center in a secon when using the slave controller as well. When the insident happend I only was flying with 1 remote only, because the problem with the 2nd controller already occured befor the start.
Besides of the problem with the Inspire 2, which still seams unsolved, I lost a 2.000 € and a really important customer, who gave me a good chance filming these scene for Austrian TV.
So what is your suggestion and concession to this ? Will you send me an replacement copter till the problem is solved ? I still have work to cover. Please get back to me with an proposal on my email: lothar.hofer@me.com / 00436502708505
Also my company partner bought the matrice 600 with Ronin. The only reason was flying with the Alexa Mini, which also does not work. Please let us know how we can return the Matrice back because of not working as specified. Do we need an RMA for this ?
Best regards,
Lothar Hofer |
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