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No image transmission
1453 10 2017-11-22
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larrymull
lvl.4
Flight distance : 468668 ft
Australia
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Hi Guys,

Finally got around to updating my spark to the newest firmware as I have been having too much fun flying the mavic. An issue I am having is that I am getting the error message 'No image Transmission Signal'.

In the settings too it is saying 'Gimbal Disconnected',

FYI - I have not had any crashes and always store the spark in its case that came with the spark.

Any thoughts/suggestions would be great.

Cheers.


2017-11-22
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DJI Elektra
Administrator
China
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If the message appeared after you update your spark, please try to flash the firmware by the DJI Assistant 2. Please keep us updated, thanks.
2017-11-22
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sibu
Captain
Flight distance : 322454 ft
Kuwait
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.definitely the SPARK current version has issues with Wifi disconnection, RC disconnect in mid air and bad video signal within 20 meters ! !

is there any use of a drone without these primary functions ))
2017-11-22
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larrymull
lvl.4
Flight distance : 468668 ft
Australia
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DJI Elektra Posted at 2017-11-22 18:10
If the message appeared after you update your spark, please try to flash the firmware by the DJI Assistant 2. Please keep us updated, thanks.

I am getting an update fail every time i do it, never had a problem upgrading firmwares before. Thoughts?
2017-11-23
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djiuser_dinho
lvl.1
Flight distance : 25984 ft

Brazil
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No Signal Resolved

My friend switched flat cable from gimbal and No Sign disappeared and the transmission of the image returned to work, this was the solution.
2017-11-24
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larrymull
lvl.4
Flight distance : 468668 ft
Australia
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DJI Elektra Posted at 2017-11-22 18:10
If the message appeared after you update your spark, please try to flash the firmware by the DJI Assistant 2. Please keep us updated, thanks.

Any further information would help Elektra.

Thanks
2017-11-28
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Javey
Second Officer
Flight distance : 503458 ft
United States
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Mine is doing the same, I get about 500 ft and then video transmission cuts off. I used to get 1500 ft or further. What gives?
2017-11-28
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larrymull
lvl.4
Flight distance : 468668 ft
Australia
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Javey Posted at 2017-11-28 19:55
Mine is doing the same, I get about 500 ft and then video transmission cuts off. I used to get 1500 ft or further. What gives?

Mine is as soon as you turn it on!
2017-11-28
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DJI Elektra
Administrator
China
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larrymull Posted at 2017-11-28 18:59
Any further information would help Elektra.

Thanks

Sorry for the late response. Can you provide a screenshot of your DJI Assistant when you failed to update your firmware? Any error message from your app? Thanks for your help.
2017-11-29
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larrymull
lvl.4
Flight distance : 468668 ft
Australia
Offline

DJI Elektra Posted at 2017-11-29 03:10
Sorry for the late response. Can you provide a screenshot of your DJI Assistant when you failed to update your firmware? Any error message from your app?Thanks for your help.

Thanks Elektra. I can only upload the log file to your server and cannot view it. I am using the latest firmware and have always been able to update the firmware via wifi, so have never had the need for DJI assistant.

That said please find the video that shows the error I am getting:


It seems more like a hardware issue not a software one.
2017-11-30
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DJI Elektra
Administrator
China
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larrymull Posted at 2017-11-30 15:50
Thanks Elektra. I can only upload the log file to your server and cannot view it. I am using the latest firmware and have always been able to update the firmware via wifi, so have never had the need for DJI assistant.

That said please find the video that shows the error I am getting:

Please follow the video and use a USB cable to connect your spark with PC and flash the firmware through DJI Assistant 2.
2017-12-1
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