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Restricted access glitch preventing me from clicking Yes
1486 16 2017-11-23
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fansd3d224f5
New
United States
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I’ve only been using this drone for a few days. I am at the beach near oceana air base. There is some warning coming up about class E restricted airspace. There is some other warning on top of it. The 2 conflict and I CANNOT CLICK THE YES OPTION because of this glitch. I can’t see what I’m doing but it will let me fly. I can’t tell you how frustrating this is. Please either fix this or tell me how to fix it.
2017-11-23
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fansd3d224f5
New
United States
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2017-11-23
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DJEyeintheSky
lvl.1
New Zealand
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Have you tried re-downloading the app? or even updating it if available?
2017-11-23
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zebmeat
lvl.2
Flight distance : 97802 ft
United States
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This is an issue with dji go 4 version. 4.1.18. It has been reported to dji by myself and others.  This needs to be addressed quickly, as it is a safety issue
2017-11-23
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nottuppaware
First Officer
Flight distance : 70745 ft
Australia
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Looks like a auto layout issue on IOS. Do you have another device you can use until they fix it?
2017-11-23
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djiuser_CkXKqN4
New
United States
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8 people here and all iOS unfortunately. At least I know it’s not me. Thanks!  
2017-11-23
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Anthony566
First Officer
Flight distance : 2488944 ft
United Kingdom
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Just revert back to the previous version of GO4 and you will be fine until they fix ithe.
2017-11-23
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djiuser_CkXKqN4
New
United States
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Downgrading an app in iOS bot really an option
2017-11-23
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zebmeat
lvl.2
Flight distance : 97802 ft
United States
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Dji admin on this forum found a fix.  On iphone/ipad, go to settings/display & brightness and change display from zoomed to standard.  Fixed the issue for me!
2017-11-23
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DJI Elektra
Administrator
China
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djiuser_CkXKqN4 Posted at 2017-11-23 16:38
8 people here and all iOS unfortunately. At least I know it’s not me. Thanks!

Did you had the same situation? Please tell me the version of your app and provide a screenshot of the error message. Thanks for your cooperation.
2017-11-24
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DJI Elektra
Administrator
China
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Please tell me the version of your app and the model of your mobile device. Did you try to reinstall your app?
2017-11-24
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zebmeat
lvl.2
Flight distance : 97802 ft
United States
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DJI Elektra Posted at 2017-11-24 00:22
Please tell me the version of your app and the model of your mobile device. Did you try to reinstall your app?

The option to change from zoomed to standard does not exist on the iphone 5 SE.  I have an iphone 7, and this fix worked for me.  All people having this problem are running Dji Go 4 version 4.1.18.
2017-11-24
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DJI Elektra
Administrator
China
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zebmeat Posted at 2017-11-24 06:09
The option to change from zoomed to standard does not exist on the iphone 5 SE.  I have an iphone 7, and this fix worked for me.  All people having this problem are running Dji Go 4 version 4.1.18.

Zebmeat, thanks for your update. Please try to enter the Setting, Display & Brightness, DISPLAY ZOOM, and then switch to Standard under view. The problem will be fixed in next version. Please wait patiently.
2017-11-30
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djiuser_iT90QLW
lvl.1
United States
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DJI Elektra Posted at 2017-11-30 04:05
Zebmeat, thanks for your update. Please try to enter the Setting, Display & Brightness, DISPLAY ZOOM, and then switch to Standard under view. The problem will be fixed in next version. Please wait patiently.

I had the same problem today.  I couldn’t click Yes on my iPhone X.  My DJI Go app is 4,1,20
2017-12-25
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DJI Elektra
Administrator
China
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djiuser_iT90QLW Posted at 2017-12-25 23:35
I had the same problem today.  I couldn’t click Yes on my iPhone X.  My DJI Go app is 4,1,20

I see. Did you try the solution above? This situation will be forwarded.
2017-12-27
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fanse34639cb
lvl.2
Israel
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The fix for me with IPhone SE.
Update phone to latest, delete your go4 app, go to App Store and get the new go4 app,
This will allow you to click the blue circle and clear the warning:
This must be done every flight in a restricted flight zone.
Works great!
2017-12-28
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fansd31db48a
lvl.1
Canada
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Check out this page - https://www.dji.com/ca/flysafe/self-unlock
2020-7-7
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