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"Cannot record video. Allow DJI GO to access your Mic"
2691 15 2017-11-23
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Dcamargo28
lvl.1

Brazil
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Hi. Is anyone else having this message when trying to use DJI GO on a Glaxy S7 Edge? I turn on the app and when I start recording, it says "Cannot record video. Allow DJI GO to access your Mic". It was not happening before and DJI GO has not updated itself to the new version of Android. So far nothing has been done, I think. Has any of you guys experienced this problem? Just for you to know, I shot a feature documentary on it and had no problems whatsoever. Since the last Android update this is happening. Now, if I want to shoot something, cannot use the app, but the S7 photo and video recorder.
2017-11-23
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DJI Elektra
Administrator
China
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Sorry for the trouble it brings.  Are you using osmo mobile? The situation is reflected to our engineers. You can use HID recording or IOS devices. The problem will be issued in the next version of app.
2017-11-24
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etie
New
Flight distance : 38990 ft
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United States
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Hi, I'm also having the same problem on the Google Pixel 2 XL. Can you please fix this issue ASAP. Thank you.
2017-12-4
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johnny funk
lvl.1
Russia
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i have this problem too with nexus 5x, please help
2017-12-23
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GhettoSuperStar
lvl.1
United States
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has this issue been fixed?
2017-12-23
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johnny funk
lvl.1
Russia
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no, i tried reinstall app, and no result.
2017-12-23
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fans24c83282
New
United States
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I am also having trouble with Google Pixel 2 XL. This has not been resolved........ What a POS Christmas present.
2017-12-25
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ewalsh
lvl.1
Flight distance : 173586 ft
United States
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DJI... the app is worthless without this fix!
2018-1-8
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kostasgur
lvl.2
Flight distance : 485400 ft
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Greece
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The same problem with Huawei Mate 10 pro!
2018-1-14
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fans4bd83f29
lvl.1
Flight distance : 207776 ft
Canada
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Adding myself to the list of people who cannot use the DJI GO app with the Osmo mobile because of the message "Cannot record video.Allow DJI GO to access your Mic."  Google Pixel XL with all the updates, both to the android software and the DJI GO App.
2018-1-19
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Cem Bilgen
lvl.1
Turkey
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please help me.I can not take a video because of the same problem with the mate 10 pro.
2018-1-20
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brucemcclinton
lvl.1
United States
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Same problem here.  Please fix.  Without a fix this is a very expensive boat anchor.
2018-1-20
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Quazix
lvl.1
Sweden
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Hello, still an issue using pixel phone (android 8.1.0) and latest app 3.1.26 updated 23 January 2018, unable to record wants me to give access to mic which it has. Hope for another update or fix soon to address this issue so we could all start using our devices. Thanks
2018-1-29
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Quazix
lvl.1
Sweden
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Quazix Posted at 2018-1-29 13:15
Hello, still an issue using pixel phone (android 8.1.0) and latest app 3.1.26 updated 23 January 2018, unable to record wants me to give access to mic which it has. Hope for another update or fix soon to address this issue so we could all start using our devices. Thanks

Saw an update this morning from play store v3.1.28 update 06 Feb 2018 and gave it a quick test, finally it works!!! recording vid and taking snaps via button. Hurray, thanks Looking forward to using this now to test further.
2018-2-6
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Airtyme
lvl.1
Flight distance : 207776 ft
Canada
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Seconding Quazix's statement, as of the Feb 6th update, this is resolved for me on a Pixel XL as well.
2018-2-6
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Balmori
lvl.1
Flight distance : 107497 ft
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"Fixed" i just switched the storage to my internal memory and start recording... Im using Galaxy S9+ and the till phots worked fine but when i tried to record, pops the "Cannot record video. Allow DJI GO to access your Mic" message. But no anymore... sucks that i cant use the external SD but at lease i can record now
2018-9-26
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