Please select Into the mobile phone version | Continue to access the computer ver.
How to check the activation date.
12Next >
9796 74 2017-11-24
Uploading and Loding Picture ...(0/1)
o(^-^)o
Krrisstoff
Captain
Flight distance : 1238307 ft
Poland
Offline

I bought a used Spark. I wanted to see when it was activated. What time does the warranty run? Do I need proof of purchase for warranty? Do you need a serial number?  If Spark was bought in China and is used in Europe. Does it include service in China or in Europe?  
Ps. Actually everything works but I would like to know for the future.


2017-11-24
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Kris, please PM me the serial number of the drone, we will help to check the activation date.
For warranty service, please note customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
Please keep the proof of purchase for the future warranty service.
2017-11-24
Use props
Krrisstoff
Captain
Flight distance : 1238307 ft
Poland
Offline

DJI Mindy Posted at 2017-11-24 03:51
Kris, please PM me the serial number of the drone, we will help to check the activation date.
For warranty service, please note customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
Please keep the proof of purchase for the future warranty service.


I sent PM. Thank you for your help.
2017-11-27
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Krrisstoff Posted at 2017-11-27 11:21
I sent PM. Thank you for your help.

PM received with thanks, please check my reply, thank you.
2017-11-30
Use props
Krrisstoff
Captain
Flight distance : 1238307 ft
Poland
Offline

DJI Mindy Wysłany na 2017-11-30 18:29
otrzymałem z wyrokuowaniami, proszę sprawdzić mój odpowiedź, dziękuję.


I received an answer. Thank you
2017-11-30
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Krrisstoff Posted at 2017-11-30 07:45
I received an answer. Thank you

You are very welcome.
2017-12-3
Use props
djiuser_Eddie7
lvl.1
Flight distance : 90515 ft
Brazil
Offline

I would like to check the activation date and which account was used for, if any.

2017-12-7
Use props
Fly360Eye
lvl.2
Flight distance : 3064 ft

United Kingdom
Offline

Hi Mindy,

I have mavic Pro RC battery problem S/N 08RDE3600101Q5

can you tell me how to get it exchanged ?

many thanks,

mal
2018-2-26
Use props
AndreDrone
lvl.2
Flight distance : 952625 ft
Australia
Offline

DJI Mindy Posted at 2017-11-24 03:51
Kris, please PM me the serial number of the drone, we will help to check the activation date.
For warranty service, please note customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
Please keep the proof of purchase for the future warranty service.

Hi
Buying a second hand Inspire 1. Can you help check the serial numbers?
2018-5-2
Use props
AndreDrone
lvl.2
Flight distance : 952625 ft
Australia
Offline

Can you help with my Inspire 1 sn?
2018-5-2
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

AndreDrone Posted at 2018-5-2 06:22
Hi
Buying a second hand Inspire 1. Can you help check the serial numbers?

Hi Andre, I have replied your PM, please check, thank you.
2018-5-4
Use props
fansab7902d6
lvl.1
Flight distance : 127848 ft
United States
Offline

I purchased a factory refurbished spark. I THINK I have it activated, as I can connect to it and fly it with my RC which is connected to the cell phone via OTG cable. Is there a site I can enter my Spark SN to make sure it is activated to my account?
2018-5-12
Use props
mihtoader
lvl.1

Romania
Offline

Hello, i have a similar question as the previous forum user;  i am a beginner here, and i just purchased an used Spark, can you please tell me if it was activated, and if the guarantee is valid and where? I accessed a date of fabrication app and told me it was made in march 2018? Can i please PM you with the serial number, as i do not have access to the drone box? Thank you in advance for your help!
2018-7-31
Use props
pabloevaristo
lvl.2
Flight distance : 3091 ft
Spain
Offline

DJI Mindy Posted at 2017-11-24 03:51
Kris, please PM me the serial number of the drone, we will help to check the activation date.
For warranty service, please note customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
Please keep the proof of purchase for the future warranty service.

Could I send you a serial number for checking for activation?
2018-8-28
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

pabloevaristo Posted at 2018-8-28 15:41
Could I send you a serial number for checking for activation?

Hi pabloevaristo, sure, please PM me the serial number, please note the warranty period for a product starts on the day such product is delivered.
2018-8-31
Use props
v3vin
First Officer
Flight distance : 56152 ft

Hong Kong
Offline

Hi, I've purchased a pre-owned drone, would you be able to check its' activation date and the remaining warranty period please? Thanks!
2018-9-10
Use props
Doddi
lvl.1

United Kingdom
Offline

Hi, may I please know the activation date about my Phantom 3 Adv? I bought it as second hand.
Thank you.
2018-9-11
Use props
Perrete
lvl.1

Spain
Offline


I bought a used Phantom 4 advanced. I wanted to see when it was activated. What time does the warranty run? how many  flying hours it has? Do you need a serial number?  thank you so much for your time
2018-9-24
Use props
Prince Studio
lvl.1

Pakistan
Offline

ohacf1goa20293
2018-9-29
Use props
Prince Studio
lvl.1

Pakistan
Offline

ohacf1goa20293
2018-9-29
Use props
fansc7e9543a
New
Vietnam
Offline

Hey GM Mindy. I bought a new Mavic Air. I wanted to see when it was activated.
Pls help me.
SN : 0K1DF263BD3541
2018-10-2
Use props
fansc62635ac
lvl.1
Flight distance : 77963 ft
Vietnam
Offline

DJI Mindy Posted at 2017-11-24 03:51
Kris, please PM me the serial number of the drone, we will help to check the activation date.
For warranty service, please note customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
Please keep the proof of purchase for the future warranty service.

Hi. Can you check the activated date of my drone? My drone is mavic pro with code SN:08QCE9S0225RG7. Thank you very much!
2018-10-2
Use props
fans17f846ed
lvl.1
Netherlands
Offline

DJI Mindy Posted at 2017-11-24 03:51
Kris, please PM me the serial number of the drone, we will help to check the activation date.
For warranty service, please note customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
Please keep the proof of purchase for the future warranty service.

Hy! I've got a question.  Could you check my inspire 1 how many warranty has left ? Have a nice day! Zsolt
2018-10-4
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

fansc62635ac Posted at 2018-10-2 21:12
Hi. Can you check the activated date of my drone? My drone is mavic pro with code SN:08QCE9S0225RG7. Thank you very much!

Hi there, please check the PM, thank you.
2018-10-8
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

fans17f846ed Posted at 2018-10-4 21:29
Hy! I've got a question.  Could you check my inspire 1 how many warranty has left ? Have a nice day! Zsolt

Hi there, please check the warranty period date here: https://www.dji.com/service/policy
In EU, all spare parts enjoy 2 years' warranty. Battery enjoys a warranty period of 1 year. The warranty period for a product starts on the day such product is delivered, please check the proof of purchase to see how many warranty left, thank you.
2018-10-8
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

fansc7e9543a Posted at 2018-10-2 06:05
Hey GM Mindy. I bought a new Mavic Air. I wanted to see when it was activated.
Pls help me.
SN : 0K1DF263BD3541

Hi there, please check the PM, thank you.
2018-10-8
Use props
Col. Sam Pimton
lvl.1
Thailand
Offline

So !! the only way to check the activation date is to PM the Admins right ? Are there any ways else to reduce your job?
2018-10-8
Use props
fanse858ed7d
lvl.1
Vietnam
Offline

Hi Mindy,
I’ve just got a Spark and I would like to ask you for helping me of checking its activation date as my SN 0ASDE8U1B100MK
Appreciated!
2018-10-15
Use props
Ivan Epstein
New
Flight distance : 23419 ft
Offline

Hello Mindy,

I have a Mavic Pro and i need to know the total flight time since i bought it.

Should i send you the serial number?

Thank you very much!
2018-10-24
Use props
Geo Alex
New

United Kingdom
Offline

Hello i buy an used phantom 4 and i wanna know if still is under waranty thus is my sn 07DJD8E0C10141 Thanks
2018-11-14
Use props
Harleyrick
Second Officer
Flight distance : 29629 ft
United States
Offline

Hi. Can you check the activated date of my drone? My drone is a Spark SN: 0ASUE7900101SB. Thank you.
2018-11-20
Use props
djiuser_EFs6kA1WaaiA
lvl.1

France
Offline

DJI Mindy Posted at 10-8 02:01
Hi there, please check the PM, thank you.

Hi,

Can I PM you the SN of my spark to check if it has been activated ? (purchased as new, but I seal broken)
2018-11-22
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

djiuser_EFs6kA1WaaiA Posted at 11-22 07:46
Hi,

Can I PM you the SN of my spark to check if it has been activated ? (purchased as new, but I seal broken)

Sure, but I'm going to off duty for the following three days, the message may not be replied in time, you can also contact any admin here for assistance.
2018-11-22
Use props
djiuser_54sHBJaD0i1x
New

United States
Offline

Hello I just bought a used mavic pro and I would like to know how many houres it has flying thanks
2018-12-21
Use props
miradroid
lvl.1

Germany
Offline

djiuser_54sHBJaD0i1x Posted at 12-21 19:02
Hello I just bought a used mavic pro and I would like to know how many houres it has flying thanks

Hi,

I'm in the same case, have you got an answer ?
2018-12-27
Use props
Irene_88
lvl.1

Spain
Offline

Hello, i need help. I would like to know the activation date and flight time of a Phantom 4. It's very urgent
2019-2-11
Use props
fans5398e443
New

Chile
Offline

DJI Mindy Posted at 2017-11-24 03:51
Kris, please PM me the serial number of the drone, we will help to check the activation date.
For warranty service, please note customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
Please keep the proof of purchase for the future warranty service.

Hi
I bought a used phantom 4. I wanted to see when it was activated. What time does the warranty run? How many flying hours it has?
Serial number: 07DJDA40C10709.
Best regards
2019-4-7
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

fans5398e443 Posted at 4-7 19:16
Hi
I bought a used phantom 4. I wanted to see when it was activated. What time does the warranty run? How many flying hours it has?
Serial number: 07DJDA40C10709.

Hi there, PM has been sent, please check, thanks.
2019-4-8
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Irene_88 Posted at 2-11 03:48
Hello, i need help. I would like to know the activation date and flight time of a Phantom 4. It's very urgent

Hi Irene, sorry for the late response, please reply to one of my posts next time if you need urgent assistance, then I can get the notification and reply timely. I have replied your PM, please check, thanks.
2019-4-8
Use props
TarasK
lvl.1

Poland
Offline

DJI Mindy Posted at 4-8 20:18
Hi Irene, sorry for the late response, please reply to one of my posts next time if you need urgent assistance, then I can get the notification and reply timely. I have replied your PM, please check, thanks.

Hi Mindy, Can you check the activation date and warranty of my Mavic Air? S/N in PM has been sent,. Thanks!
2019-5-27
Use props
12Next >
Advanced
You need to log in before you can reply Login | Register now

Credit Rules