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DJI GO 4 app problems on Android
3240 30 2017-11-25
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Gamekyuubi
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United States
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I just got my Mavic Pro and am having serious issues with the GO 4 app.  GO 4 App is the most recent version, connected with USB-C cable to my Nexus 6P.  The problem is with the video feed.  The video feed is extremely laggy when it works but most of the time it's just a distorted mess, making it completely unusable.  This is totally unacceptable.  WiFi mode is marginally better for the video feed, but flying with a touch-screen is very imprecise, laggy, and otherwise sub-optimal.  I'm not the only one with this problem, check the Android app reviews, your app score is getting *wrecked* after the last update, as if it wasn't low enough before.  People have crashed and caused lots of damage because of these problems.  Please fix this quickly!
2017-11-25
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DJI Thor
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Could you please provide me with a screenshot of the transmission interface if possible? Also, please help to name the version of the app and your mobile device, will forward to our engineer and help to locate the issue. Thanks in advance.
2017-11-25
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Gamekyuubi
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United States
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DJI Thor Posted at 2017-11-25 18:54
Could you please provide me with a screenshot of the transmission interface if possible? Also, please help to name the version of the app and your mobile device, will forward to our engineer and help to locate the issue. Thanks in advance.

Thank you for the quick response.


2017-11-26
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Gamekyuubi
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United States
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As you can see, the video image becomes increasingly distorted until it's completely unusable.  The time from takeoff until the last image is about 3 to 5 minutes.
Seems that this forum is very buggy as well.  I cannot hotlink images.  Here is the album link: https://imgur.com/a/IMNXT








2017-11-26
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Gamekyuubi
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United States
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DJI Thor Posted at 2017-11-25 18:54
Could you please provide me with a screenshot of the transmission interface if possible? Also, please help to name the version of the app and your mobile device, will forward to our engineer and help to locate the issue. Thanks in advance.

This is with GO v4.1.18 and latest firmware.  I don't know how to check firmware version but the app says it's latest and it was updated Nov 25th.
2017-11-26
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DJI Thor
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Hi there, the transmission issue should be resolved now, please kindly refresh the app and try again. Thank you for your cooperation.
2017-11-30
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Harvard
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Flight distance : 4806 ft
New Zealand
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I had issues with the version 4.1.3 of the DJI Go App. removed, uninstalled, versions , tried the previous APK, tried resetting the tablet to factory start and reload the App. Nothing would give me visuals on the App. The mavic was responding to gimble control and taking video and photo, just not being displayed on the App.
2018-1-30
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Harvard
lvl.1
Flight distance : 4806 ft
New Zealand
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ite the bullet pay for Litchi. its a better app. I'm really not sure why DJI haven't incorporated the features of their own product that can be done using Litchi.
2018-1-30
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Vixen5
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I have just bought my drone...I can't get ANY picture on my Samsung tablet
2018-4-3
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DJI Mindy
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Vixen5 Posted at 2018-4-3 01:36
I have just bought my drone...I can't get ANY picture on my Samsung tablet

Your drone is Mavic Pro right? Is there any error message in the DJI Go 4 APP?
2018-4-3
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TheOtherVixen
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DJI Mindy...yes Mavic Pro. I can get a pic on my iPhone so I am thinking maybe my tablet is not recent enough and the software not good enough even tho it updates everything automatically. It's running KitKat which I think is now considered to be a bit outdated.
2018-4-4
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DJI Mindy
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TheOtherVixen Posted at 2018-4-4 23:36
DJI Mindy...yes Mavic Pro. I can get a pic on my iPhone so I am thinking maybe my tablet is not recent enough and the software not good enough even tho it updates everything automatically. It's running KitKat which I think is now considered to be a bit outdated.

It could be, we recommend to use the mobile device with strong performance, if the Mavic Pro works fine with iPhone, then the drone doesn't have any problem, please make troubleshooting between the mobile device and the cable.
2018-4-5
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TheOtherVixen
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Just a question DJI Mindy....does the mobile device need internet connection for best results? I am thinking of buying a smart phone just for the drone. The tablet, while having a nice big screen for my older eyes, is really a bit big and i have no idea how to troubleshoot the problem
2018-4-5
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DJI Susan
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TheOtherVixen Posted at 2018-4-5 23:31
Just a question DJI Mindy....does the mobile device need internet connection for best results? I am thinking of buying a smart phone just for the drone. The tablet, while having a nice big screen for my older eyes, is really a bit big and i have no idea how to troubleshoot the problem

There is no need to connect the internet during the flight. If you do not need the feature of Follow Me and reset the Home Point, then I believe a tablet will be a better choice.
2018-4-6
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TheOtherVixen
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Thanks DJI Susan. I did discover that I don't need internet connection for it all to work. As yet I don't know if I need those features you mention. I'll work that one out i guess.
2018-4-9
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DJI Mindy
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TheOtherVixen Posted at 2018-4-9 03:58
Thanks DJI Susan. I did discover that I don't need internet connection for it all to work. As yet I don't know if I need those features you mention. I'll work that one out i guess.

OK, hope you have a great time on flying the drone, if there is any further issue, please contact us any time.
2018-4-9
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Cap.Boot
lvl.2
Flight distance : 156880 ft
Brazil
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Android App DOES NOT WORK
I have been experiencing distortion in the video feed since the beginning of the year.
I have already changed USB cables, I used Galaxy S5, Epson Moverio BT-300, Galaxy J7 Prime, Xiaomi Redmi Note 4 and in all of them the image is distorted and lagged.
I tried downgrade to firmware 1.04.10, not resolved. I went back to the current firmware and continue with the problem.
I started to mistrust Ocusync technology, so I used 4l, 2.7k, 1080p and 720p recordings, but the problem did not go away.
Finally I tried my father's iPhone 6 and the streaming of the image flowed as it should, or as it was in the time of my P3 with the old DJi Go app.
It is very annoying to be forced to buy an iPhone to enjoy my Mavic, simply because DJi announces how compatible with Android, but does not care if it is true.
The forums are full of users complaining about the same thing.
2018-6-23
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Cap.Boot
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Flight distance : 156880 ft
Brazil
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Cap.Boot Posted at 2018-6-23 11:23
Android App DOES NOT WORK
I have been experiencing distortion in the video feed since the beginning of the year.
I have already changed USB cables, I used Galaxy S5, Epson Moverio BT-300, Galaxy J7 Prime, Xiaomi Redmi Note 4 and in all of them the image is distorted and lagged.

The most honest thing would be to report on the packaging "Apple iOs Only".
2018-6-23
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Cap.Boot
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Brazil
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Cap.Boot Posted at 2018-6-23 11:35
The most honest thing would be to report on the packaging "Apple iOs Only".

I discovered that exactly what is written on the packaging! Wow!

2018-7-4
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DJI Mindy
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Cap.Boot Posted at 2018-7-4 13:16
I discovered that exactly what is written on the packaging! Wow!

[view_image]

Cap.Boot, sorry for the troubles with image transmission, DJI Go 4 APP is definitely available with Android mobile device, please try to use the mobile phone in our compatible list and make sure the APP has been up to date. GTScreenshot_20180705_170136.png
May I know where did you see this? The packaging of Mavic Pro?
2018-7-5
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Kingp
lvl.1
Flight distance : 4892 ft
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To all the people using android... I got information that Apple has gone into partnership with DGI and android users will no longer be supported with DJI products. This is not fair to all the people out here that has paid over $1000.00 for these drones. I hate apple products and will not be buying anymore DJI products!
2018-7-6
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victor101
lvl.2
Flight distance : 136578 ft
Canada
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Just got a new  Mavic 2 pro and experience these bugs so far with the DJI go4 app. I am using android phone (though not sure that has anything to do with it).
So far I experience two issues in the app for camera settings:

1-Histogram graph does not appear!
2-"Gimbal lock while shooting" setting does not get saved (or de-activated?)
  edit; actually all changes to camera settings do not get saved

2018-9-12
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DJI Mindy
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victor101 Posted at 2018-9-12 08:15
Just got a new  Mavic 2 pro and experience these bugs so far with the DJI go4 app. I am using android phone (though not sure that has anything to do with it).
So far I experience two issues in the app for camera settings:

Hi victor101, sorry for the troubles with Mavic 2 and DJI Go 4, may I verify if you are running the latest APP and firmware? Can the Histogram graph be selected?
2018-9-13
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victor101
lvl.2
Flight distance : 136578 ft
Canada
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DJI Mindy Posted at 2018-9-13 01:17
Hi victor101, sorry for the troubles with Mavic 2 and DJI Go 4, may I verify if you are running the latest APP and firmware? Can the Histogram graph be selected?

yes latest fw and app.
Maybe related to my note3?
2018-9-21
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DJI Susan
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victor101 Posted at 2018-9-21 07:33
yes latest fw and app.
Maybe related to my note3?

Hello Victor, just to verify, the current aircraft firmware is v01.00.00.00 and the APP version is V4.3.2, right? Not sure if it is an individual issue, you may try to reinstall the APP or change to another recommended mobile device to verify.
2018-9-21
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victor101
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Canada
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DJI Susan Posted at 2018-9-21 23:18
Hello Victor, just to verify, the current aircraft firmware is v01.00.00.00 and the APP version is V4.3.2, right? Not sure if it is an individual issue, you may try to reinstall the APP or change to another recommended mobile device to verify.

yes for the firmware but not for the app. The latest fw for the dji go4 app in the android playstore is 4.3.0
2018-9-26
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DJI Susan
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victor101 Posted at 2018-9-26 13:05
yes for the firmware but not for the app. The latest fw for the dji go4 app in the android playstore is 4.3.0

Received with thanks! The V4.3.2 has been released in a staged rollout, you may have a try when you receive it. Also, as mentioned above, you may also change to another recommended mobile device to verify, this will help us to check the exact status, thanks!
2018-9-26
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victor101
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Flight distance : 136578 ft
Canada
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DJI Susan Posted at 2018-9-26 20:20
Received with thanks! The V4.3.2 has been released in a staged rollout, you may have a try when you receive it. Also, as mentioned above, you may also change to another recommended mobile device to verify, this will help us to check the exact status, thanks!

ok thanks.
By the way do you know when the other features that they had with the mavic 1 like waypoints, or fixed-wing mode, etc will be available for the mavic 2 please?
2018-10-3
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DJI Thor
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victor101 Posted at 2018-10-3 14:59
ok thanks.
By the way do you know when the other features that they had with the mavic 1 like waypoints, or fixed-wing mode, etc will be available for the mavic 2 please?

Hi Vitor, Mavic 2 Pro supports Hyperlapse, QuickShots, ActiveTrack, Tripod mode, Tapfly, POI, Waypoint, at this moment, Waypoint has not released but it will be supported soon. The fixed-wing mode is not available in Mavic 2 series. Thank you for your attention.
2018-10-3
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victor101
lvl.2
Flight distance : 136578 ft
Canada
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DJI Thor Posted at 2018-10-3 18:49
Hi Vitor, Mavic 2 Pro supports Hyperlapse, QuickShots, ActiveTrack, Tripod mode, Tapfly, POI, Waypoint, at this moment, Waypoint has not released but it will be supported soon. The fixed-wing mode is not available in Mavic 2 series. Thank you for your attention.

Are yo saying Fixed -wing mode will NEVER be supported on MAVIC 2 ??
2018-10-4
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DJI Thor
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victor101 Posted at 2018-10-4 08:35
Are yo saying Fixed -wing mode will NEVER be supported on MAVIC 2 ??

Victor, we have no news about Mavic 2 series supporting Fixed-wing mode, and whether it will be in the future, we don't have relative news about it, we also hope there will be more flight modes available in the future, thank you for your attention.
2018-10-4
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