Skipper24 Posted at 2018-1-8 03:06
It's too late for me to bring it in Dubai repair center becuase our ships will now leave the middle east and going to Asia, most of our asia port will be for 1 day visist only so no time to bring it to any repair center in asia. Do you have any certified repair center in the philippines since i'm going home next month.

Please find the recommended repair center here: https://www.dji.com/service/repair/centers
But they may charge from you since they are not official repair center.

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Full Name: yusuf riyadh shaker
Email address: Yusufalbaghdady93@gmail.com
Phone Number:9647714490779
Full Address: Baghdad - Madaen - near the school Zubair
Product: OSMO +
Fault Description: Click here to re-energize the dome, green light and the sound of a peephole
Date of Purchase: 7-1-2017
Dealer: Professional Photography Equipment

Hello
I'm Yusuf from Iraq - a cameraman
Use your products, including osmo +
But yesterday I worked automatic calibration and appeared to take the directions left and right and up and down and followed all the instructions on the sheep, including the position of the device vertical position and the surface of the straight and did not turn it off until completion - after the completion of the device work restart and surprised the emergence of a message on the screen in the mobile app Click here To activate the camera and turn off the camera did not appear filming with the presence of the sound of Bim intermittent and green light intermittent when the pressure and stop the work of the stick
Directions and conversion button for Salafi When the message is pressed, the head starts rotating and the standby mode returns as it was ..

I ask you to help me and identify the defect or action required - and today I searched for a maintenance center for your products in Iraq, specifically Baghdad, and I did not find - I hope you help me because I bought it two days ago

I will send you a picture of the message appearing on the screen from within the application with the video files of the two uploaded on YouTube and I will put links here ..







This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.

此电子邮件及附件所包含内容具有机密性，且仅限于接收人使用。未经允许，禁止第三人阅读、复制或传播该电子邮件中的任何信息。如果您不属于以上电子邮件的目标接收者，请您立即通知发送人并删除原电子邮件及其相关的附件。

Attachment(s)
photo_2018-01-08_12-37-54 (2).jpg

Full Name: yusuf riyadh shaker
Email address: Yusufalbaghdady93@gmail.com
Phone Number:9647714490779
Full Address: Baghdad - Madaen - near the school Zubair
Product: OSMO +
Fault Description: Click here to re-energize the dome, green light and the sound of a peephole
Date of Purchase: 7-1-2017
Dealer: Professional Photography Equipment

Hello
I'm Yusuf from Iraq - a cameraman
Use your products, including osmo +
But yesterday I worked automatic calibration and appeared to take the directions left and right and up and down and followed all the instructions on the sheep, including the position of the device vertical position and the surface of the straight and did not turn it off until completion - after the completion of the device work restart and surprised the emergence of a message on the screen in the mobile app Click here To activate the camera and turn off the camera did not appear filming with the presence of the sound of Bim intermittent and green light intermittent when the pressure and stop the work of the stick
Directions and conversion button for Salafi When the message is pressed, the head starts rotating and the standby mode returns as it was ..

I ask you to help me and identify the defect or action required - and today I searched for a maintenance center for your products in Iraq, specifically Baghdad, and I did not find - I hope you help me because I bought it two days ago

I will send you a picture of the message appearing on the screen from within the application with the video files of the two uploaded on YouTube and I will put links here ..







This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.

此电子邮件及附件所包含内容具有机密性，且仅限于接收人使用。未经允许，禁止第三人阅读、复制或传播该电子邮件中的任何信息。如果您不属于以上电子邮件的目标接收者，请您立即通知发送人并删除原电子邮件及其相关的附件。

Attachment(s)
photo_2018-01-08_12-37-54 (2).jpg

DJI Mindy Posted at 2018-1-8 04:09
Please find the recommended repair center here: https://www.dji.com/service/repair/centers
But they may charge from you since they are not official repair center.

Hello DJI Mindy, Your suggestion sucks, you want to send my OSMO+ which is just 1 month old which is under warranty and I have to pay for the repair service because the repair center is not an official repair center of DJI. If its not official repair center of DJI then why did you put it on your website.

Skipper24 Posted at 2018-1-10 00:50
Hello DJI Mindy, Your suggestion sucks, you want to send my OSMO+ which is just 1 month old which is under warranty and I have to pay for the repair service because the repair center is not an official repair center of DJI. If its not official repair center of DJI then why did you put it on your website.

This is all I can suggest, but your situation is really special, those recommended repair centers are listed in our website because they have certified personnel who are knowledgeable to do repairs, but they are not DJI owned, hope your kind understanding.

GoodmanRP Posted at 2017-11-27 08:19
Please take a picture and paste it here. We think

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