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Partial Delivery of my DJI Phantom4 Pro
1932 18 2017-11-28
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Gianluca Vassal
First Officer
Flight distance : 629747 ft
Malta
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Hi all,

Last week I have purchased a DJI Phantom 4 Pro, however I only received half of my order (i.e acccesories) and the other half (the actual drone)  shipment status is `On Hold` - `The shipment has been identified as containing Dangerous Goods and requires special processing`.  Anyone knows how this issue can be solved in the least time possible?

Thanks

2017-11-28
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hdlou94
First Officer
Flight distance : 753163 ft
United States
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most likely the batteries, due to the the threat of them exploding and causing damage..
2017-11-28
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Gianluca Vassal
First Officer
Flight distance : 629747 ft
Malta
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Yes but DJI should have documents accompanying orders re- hazardous goods?
2017-11-28
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hdlou94
First Officer
Flight distance : 753163 ft
United States
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very true, but depending on the carrier, they have totally different protocols to protect them..
2017-11-28
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BagoDJIoperator
Captain
Flight distance : 1077608 ft
United States
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Depending on who your carrier is they might have them on hold because of the batteries, normally they have a sticker saying lithuim batteries.
2017-11-28
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Antonio76
Captain
Flight distance : 144403 ft
Denmark
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Gianluca Vassal Posted at 2017-11-28 01:07
Yes but DJI should have documents accompanying orders re- hazardous goods?

Yes, they have stickers all over the packaging - and this is what triggered the hold. The carrier has to put them in the cargo hold, of course,  so probably is waiting for more li-batteries and make a specialized shipment or use a specialized container...
2017-11-28
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DJI Diana
Administrator
Flight distance : 2408 ft

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Did you purchase the drone from DJI online store? If yes, please provide me with your order number so I can look into it?
2017-11-28
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AlanHd
Captain
Flight distance : 767762 ft
United Kingdom
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I can only imagine how frustrating this is for you. I hope it’s resolved soon so you can get flying.
2017-11-28
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Gianluca Vassal
First Officer
Flight distance : 629747 ft
Malta
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DJI Diana Posted at 2017-11-28 04:28
Did you purchase the drone from DJI online store? If yes, please provide me with your order number so I can look into it?

Yes directly from your store; Order No: 3566382306889.
2017-11-28
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Gianluca Vassal
First Officer
Flight distance : 629747 ft
Malta
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Yes I hope so too. It's been already 6 days from date of purchase!
2017-11-28
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Kuya Kano
First Officer
Flight distance : 797913 ft
United States
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I just got my P4P back from DJI Repair.  It was sent UPS Overnight Air, but was stopped twice for "further inspection" before being allowed to fly.  I assume it was the battery that came with it that was the reason for the further concern prior to shipping that led to an additional day before its shipping flight.
2017-11-28
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DJI Diana
Administrator
Flight distance : 2408 ft

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Gianluca Vassal Posted at 2017-11-28 05:20
Yes directly from your store; Order No: 3566382306889.

Could you please send an email with the details to onlinesales@dji.com? You'll get a ticket number after you sent the email, please provide me with your ticket number, I'll keep an eye on it. Besides, I've forwarded this order to the appropriate team for investigating, we'll keep you updated.
2017-11-28
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Gianluca Vassal
First Officer
Flight distance : 629747 ft
Malta
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DJI Diana Posted at 2017-11-28 22:30
Could you please send an email with the details to ? You'll get a ticket number after you sent the email, please provide me with your ticket number, I'll keep an eye on it. Besides, I've forwarded this order to the appropriate team for investigating, we'll keep you updated.

Hi Diana,

I already did this but your customer is extremely slow, even though I purchased the DJI Care Refresh were I'm supposed to be given 'VIP phone service'. My ticket number is 853422. It's already been 7 days now from date of payment and my Phantom is sitting on shelf at DHl.

Thanks
2017-11-29
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DJI Diana
Administrator
Flight distance : 2408 ft

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Gianluca Vassal Posted at 2017-11-29 00:52
Hi Diana,

I already did this but your customer is extremely slow, even though I purchased the DJI Care Refresh were I'm supposed to be given 'VIP phone service'. My ticket number is 853422. It's already been 7 days now from date of payment and my Phantom is sitting on shelf at DHl.

Sorry for this, the logistics team is working on it now, please wait patiently, hope it can be sorted out shortly.
2017-11-29
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Gianluca Vassal
First Officer
Flight distance : 629747 ft
Malta
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DJI Diana Posted at 2017-11-29 01:00
Sorry for this, the logistics team is working on it now, please wait patiently, hope it can be sorted out shortly.

Diana,

It's  been 2 days since I contacted DJI and nothing moved, no action was taken by DJI till now!
2017-11-29
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DJI Diana
Administrator
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Gianluca Vassal Posted at 2017-11-29 23:20
Diana,

It's  been 2 days since I contacted DJI and nothing moved, no action was taken by DJI till now!

Gianluca, I just tracked the tracking number, the DHL website states that the second piece has been delivered on 1st Dec, have you received it? 1.png
2017-12-3
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Rodger8
Captain
Flight distance : 15812070 ft
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United States
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DJI Diana Posted at 2017-12-3 18:59
Gianluca, I just tracked the tracking number, the DHL website states that the second piece has been delivered on 1st Dec, have you received it? [view_image]

AAAAHHHHH!! DHL, there is the problem. Worst courier that exists.
2017-12-3
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Gianluca Vassal
First Officer
Flight distance : 629747 ft
Malta
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Yes I have received it after contacting DHL personally and seeing that they get their requested papers. Thanks
2017-12-4
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DJI Diana
Administrator
Flight distance : 2408 ft

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Gianluca Vassal Posted at 2017-12-4 02:14
Yes I have received it after contacting DHL personally and seeing that they get their requested papers. Thanks

Glad to hear that, hope you can enjoy it, happy flying!
2017-12-11
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