Wind Junkie
Second Officer
Flight distance : 116165 ft
United States
Offline
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I have been hitting up a few threads on this board for an issue I encountered last weekend after picking up a brand new iPhone 8 Plus (256gb).
The DJI Go4 app would continually say "disconnected" despite the battery symbol lighting up when connecting the phone to the Mavic RC. The latest iOS and latest version of the DJI Go4 app were installed but I couldn't get it to connect to the Mavic's video feed. I tested on 3 other iPhone 8's from my co-workers at the office and each one connected right away. In live chatting with DJI Support, the rep told me to mail my Mavic into the support team. This is laughable because my Mavic has over 30 hours of flight time and I've never had an issue.
My original restoration of data on the new phone came from my iCloud account. Tonight I did a local backup in iTunes, wiped clean my phone's data and settings and restored to factory settings, set up the phone as a new phone (I didn't restore anything during the start up process), then after the phone was up and running with all the default apps and settings, I restored at that point my local backup. I am now able to connect to the Go 4 app with my iPhone 8 Plus, it seems my original restoration from iCloud may have had to do with the app not functioning properly despite deleting and re-downloading the app after I initially discovered the issue (no other issues with my phone or other apps were occurring).
In summary, if you're having an issue where a new iPhone is not connecting to the DJI Go4 app, I suggest trying a fresh backup into iTunes, wipe clean the phone and reset to factory settings, let the phone boot up to the default apps, then restore the phone with your local backup in iTunes. What a headache! To boot, I am super disappointed in the fact that my new Osmo Mobile won't record in 4k @ 60fps, only 30fps, due to the settings in the DJI Go app.
DJIs stock went down in my book just a bit this week, but I still love my Mavic and thankfully am back in business
Edit: Key point in this process - restore the phone AFTER you have started the phone "as new iPhone" during the boot process. When the phone has been cleared and is starting fresh with no data installed, you will be prompted to restore from iCloud, from iTunes, or start a new phone. To fix the issue, you will want to start a new phone (not restore during boot), load up the default apps, then plug the phone into iTunes and restore. I don't suggest running a restore at the restore prompt screen during the phone boot process, because the first time I restored from iTunes from the boot screen the issue persisted once the restore was complete. Hope that makes sense!
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