fans6bd3057e
lvl.3
Flight distance : 1606201 ft
United States
Offline
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First I should note that I buy DJI care on any drones I purchase.
I first pruchased the phantom 4 pro when it came out in Novemember2016 , the first flight I had a RTH issue where the drone would shoot up 400 extra feet into the air when I pressed RTH , I had a difficult time overriding the RTH and finally was able to get it back and I sent it back to DJI for a refund , which took some time.
February 2017 , I read some articles where DJI finally fixed the RTH problems so I decided to order a new phantom 4 pro, it flew in the wide open spaces fine for a week and then one day it staring having obstable avoidance issues where the drone would be visiable and even though nothing was around it would give me warnings , I didn't think much of it until I took it to a city to do some cityscapes , I took off 100 feet from a building in gps green mode with obstacle avoidance and 5.4 ghz set on a non wind day , went up 100 feet in the air and 100 feet from my position and while the GPS signals were still green the drone started to drift side to side and the drone would not respond to my toggle movements . I pressed RTH and the drone came crashing to the ground. Sent it back to DJI and they claimed pilot errror "to much wind and to close to the buiding" I disputed their findings I had video recorded from the flight where you could see a flag that was completly limb showing no movemnet from the wind and also showed it was not close to the building. Finally after weeks DJI sent me a replacement and it to had major problems with the camera and gimbal and decided not to fly the drone anymore because I did not want to risk a crash and was unable to get any acceptable footage. Sent it back and DJI once again tried to charge me for a replacement and again I disputed the charge and finally after weeks DJI sent me a replacemnet with no charge . Got that replacemnet an had issues sent it back but this time around without much headaches DJI within two weeks had a replacement drone in my hannds a few months ago and the drone has been flying with almost no problems, finally able to do cityscapes safely and other then a few obstale avoidance issuse in open country the drone is doing great.
The only problem is my DJI care is set to expire in February even though my phantom 4 pro has been in their shop for repair or replacment for over six weeks , seems that DJI at least in my final case made major improvemnet in the turn around time for the repair so thumbs up , however they should extend everyones warranty or care plan for the duration the drone may have been in for repair.
One other note while the drone tells me to update the firmware I prefer not to do so as one of the problems I had with the phantom 4 pro happened right after I updated the firmware, so since it is flying fine I will keep flying with the old firmware.
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