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DJI Mavic Pro Warranty without Receipt
4911 10 2017-11-30
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djiuser_IwneUft
First Officer
Flight distance : 234528 ft
United Kingdom
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I won a DJI Mavic Pro fly more combo at my companies annual Christmas party prize draw ( Actually I won the Iphone X but swapped it with the person who won the Drone).  The box is unopened so I believe I still can activate it and get DJI care refresh with no problems.  There is no receipt with this, so does this mean I will not get any warranty?  I will need to speak to the Boss, not to sound mean, but he is really unapproachable.  All my colleagues are wishing me good luck in that sense.  
Does this leave me with the only option of No Receipt = No Warranty ?
2017-11-30
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Without a receipt, you can still get warranty on a few components, but not everything. The warranty on the aircraft itself and the RC would be able to have its warranty tracked when it gets activated, but all the accessories (like the battery) would need to have the proof of purchase in order to validate the warranty claim.
2017-11-30
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fans56ff8bb5
lvl.4
Netherlands
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warranty relies on your activation time. no worry Bro.
2017-11-30
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
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Is your company hiring?  Those are some nice prizes!
2017-11-30
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Jm7stars
lvl.3
Flight distance : 679 ft
United States
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Don't worry about the warranty, just make sure to invest a $100 for the DJI refresh. When it come to the Mavic it's a must have, it's not a cheap toy. Even a seasoned vet droner can take a spill in the air. Just make sure you purchase DJI refresh within 48 hours of activation (I suggest do it before your first flight) and your covered.
2017-11-30
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Garfield
First Officer
  • >>>
China
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REALLY GOOD LUCK, YOU MADE A BETTER CHOICE!
2017-11-30
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Snipes_Blaster
First Officer
Flight distance : 234528 ft
United Kingdom
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Thanks everyone for the comments.  I will definitely get the DJI Care Refresh it cost £99 in UK.   
2017-12-1
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Snipes_Blaster
First Officer
Flight distance : 234528 ft
United Kingdom
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ALABAMA Posted at 2017-11-30 16:04
Is your company hiring?  Those are some nice prizes!

haha, first time I have won anything decent from the prize draw. Normally it is a £50 gift cards.
2017-12-1
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DJI Susan
Administrator

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Just as Jamie mentioned, the warranty will begin when you activated the aircraft, no worries. Also, thanks for sharing your experience, you really have good luck! Enjoy it and happy flying!
2017-12-1
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AnonymousJohn
lvl.1

Poland
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DJI Susan Posted at 2017-12-1 18:53
Just as Jamie mentioned, the warranty will begin when you activated the aircraft, no worries. Also, thanks for sharing your experience, you really have good luck! Enjoy it and happy flying!

Guys, is it the same with battery or its the selling date from the invoice/receipt that when warranty starts from?
2018-3-30
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DJI Susan
Administrator

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AnonymousJohn Posted at 2018-3-30 04:56
Guys, is it the same with battery or its the selling date from the invoice/receipt that when warranty starts from?

Hi John, according to the latest policy, the warranty period for a product starts on the day such product is delivered, unless otherwise agreed upon between you and DJI. For more details, please visit this link: https://www.dji.com/service/policy It would be better if you still keep the original purchase invoice.
2018-4-2
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