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DJI GO APP problem/please advise .
1466 25 2017-11-30
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CIGANO
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2017-11-30
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CIGANO
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DJI GO APP problem/please advise .

Does anyone know why the DJI app movie editor/maker is not finding my locally stored videos stored in my i-phone 7+ album ?
Seems over night i can no longer see any of my flight screen record videos or any videos stored on in my phone album all i can see is photos >
Please advise ,thanks garry.
2017-11-30
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Ex Machina
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Is your cache disabled?
2017-11-30
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Jenee 2
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I know this may sound very obvious, but are you changing to the video tab.
2017-11-30
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DJI Thor
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Hi CIGANO, please make sure that there are videos on the local album, or try to reinstall the app and see if it helps.
2017-11-30
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CIGANO
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DJI Thor Posted at 2017-11-30 23:34
Hi CIGANO, please make sure that there are videos on the local album, or try to reinstall the app and see if it helps.

I’ve done that buddy and for some reason it still will not find any videos locally ?
2017-12-1
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CIGANO
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Jenee 2 Posted at 2017-11-30 20:38
I know this may sound very obvious, but are you changing to the video tab.

I’m doing this in the app!?  so aircraft switched off .
Are you referring to ?
2017-12-1
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CIGANO
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Ex Machina Posted at 2017-11-30 18:06
Is your cache disabled?

Is my cache switched off ?
i’m using the app in an attempt to make a movie from video files already stored on my phone but the app for some reason can’t see or eight finding any video files  is there .
2017-12-1
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Ex Machina
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CIGANO Posted at 2017-12-1 07:54
Is my cache switched off ?
i’m using the app in an attempt to make a movie from video files already stored on my phone but the app for some reason can’t see or eight finding any video files  is there .

So you only get Mavic video on your phone if you have the video cache enabled and have enough space on your phone to capture the streamed downlink video.

Maybe I'm misunderstanding you, though. How are you certain videos are on your phone? Where are you seeing them if the Go 4 app doesn't show them?
2017-12-1
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Jenee 2
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CIGANO Posted at 2017-12-1 07:51
I’m doing this in the app!?  so aircraft switched off .
Are you referring to ?

Yes, I realise you are using the app, but in the app, there are tabs for Photos and Videos. Are you looking in the Videos tab?
2017-12-2
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DJI Thor
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CIGANO Posted at 2017-12-1 07:50
I’ve done that buddy and for some reason it still will not find any videos locally ?

So the local album does have videos in it, and you have enabled album access for the app, right? If it is true, please let me know, I will forward to our engineers to check.
2017-12-3
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CIGANO
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DJI Thor Posted at 2017-12-3 00:01
So the local album does have videos in it, and you have enabled album access for the app, right? If it is true, please let me know, I will forward to our engineers to check.

My phone local album where my videos are stored, is not visible in the DJi app ,the app will not find any videos stored locally on my phone, all the app finds are photos .
The app has photo albums and videos activated in settings.
My am running iOS 11.1.2.and my App version 4.1.18 .
2017-12-4
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A CW
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CIGANO Posted at 2017-12-4 12:56
My phone local album where my videos are stored, is not visible in the DJi app ,the app will not find any videos stored locally on my phone, all the app finds are photos .
The app has photo albums and videos activated in settings.
My am running iOS 11.1.2.and my App version 4.1.18 .

You need to update to IOS 11.2 or you'll start experiencing app crashes too.
2017-12-4
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DJI Thor
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CIGANO Posted at 2017-12-4 12:56
My phone local album where my videos are stored, is not visible in the DJi app ,the app will not find any videos stored locally on my phone, all the app finds are photos .
The app has photo albums and videos activated in settings.
My am running iOS 11.1.2.and my App version 4.1.18 .

Thank you again for your feedback, will forward your case to our engineers to check.
2017-12-4
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Jenee 2
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CIGANO Posted at 2017-12-4 12:56
My phone local album where my videos are stored, is not visible in the DJi app ,the app will not find any videos stored locally on my phone, all the app finds are photos .
The app has photo albums and videos activated in settings.
My am running iOS 11.1.2.and my App version 4.1.18 .

I think there might be a bit of confusion here.
Can you confirm that if you open the DJI GO 4 app and go to the Editor tab you can see both photos and videos under each of their tabs.
What other place or app on your phone are you looking at to access the videos?
2017-12-4
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CIGANO
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Jenee 2 Posted at 2017-12-4 21:35
I think there might be a bit of confusion here.
Can you confirm that if you open the DJI GO 4 app and go to the Editor tab you can see both photos and videos under each of their tabs.
What other place or app on your phone are you looking at to access the videos?

When you go to the menu there are tabs for photos and videos but when you click on Videos there is nothing to be found .
2017-12-5
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Jenee 2
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CIGANO Posted at 2017-12-5 00:34
When you go to the menu there are tabs for photos and videos but when you click on Videos there is nothing to be found .

OK so you don't have any videos in the GO 4 app. Can you confirm that there are actually videos on the SD card.
2017-12-5
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CIGANO
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Jenee 2 Posted at 2017-12-5 21:58
OK so you don't have any videos in the GO 4 app. Can you confirm that there are actually videos on the SD card.

There is no problem with finding videos and photographs taken and stored on the SD card on the drone.
The problem arises when I try  to search for videos stored on the phone downloaded from the drone to my phone via the DJ I go movie editor etc
The app will not find locally stored videos on my phone.
2017-12-6
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Jenee 2
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CIGANO Posted at 2017-12-6 14:26
There is no problem with finding videos and photographs taken and stored on the SD card on the drone.
The problem arises when I try  to search for videos stored on the phone downloaded from the drone to my phone via the DJ I go movie editor etc
The app will not find locally stored videos on my phone.

You can only download 1080p or 720p videos from the sd card to your phone. Are your videos in a higher resolution than this?
2017-12-6
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CIGANO
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Jenee 2 Posted at 2017-12-6 17:10
You can only download 1080p or 720p videos from the sd card to your phone. Are your videos in a higher resolution than this?

I only film in 720p, it will not find any videos of any quality on my phone, even on my wife’s phone the app does exactly the same .
2017-12-10
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G_Sig
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CIGANO Posted at 2017-12-10 16:05
I only film in 720p, it will not find any videos of any quality on my phone, even on my wife’s phone the app does exactly the same .

This is how it should work.
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2017-12-10
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CycleParadise
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CIGANO Posted at 2017-12-6 14:26
There is no problem with finding videos and photographs taken and stored on the SD card on the drone.
The problem arises when I try  to search for videos stored on the phone downloaded from the drone to my phone via the DJ I go movie editor etc
The app will not find locally stored videos on my phone.

From what I've read above, you can see the videos when the aircraft is on and you're connected. But you can't see the videos when the aircraft is turned off and you're not connected.

It sounds like you haven't downloaded the videos form the aircraft to your phone. You have to download the video files while the aircraft is on and connected. After connecting the aircraft, select "Enter device" in the Go4 app. In the bottom left corner of the screen is a "play" button (looks like the YouTube button to me). On the next screen, you can select and download the videos from the aircraft to your phone.
2017-12-10
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DJI Thor
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CIGANO Posted at 2017-12-5 00:34
When you go to the menu there are tabs for photos and videos but when you click on Videos there is nothing to be found .

Hi sir, an update here, please help to confirm if you have enabled the iCloud for Photos syncing, if you have, please try to disable it and check again. Thank you.
2017-12-10
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CIGANO
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DJI Thor Posted at 2017-12-10 20:00
Hi sir, an update here, please help to confirm if you have enabled the iCloud for Photos syncing, if you have, please try to disable it and check again. Thank you.

Yes that’s what I discovered a few days ago it was the iCloud upsetting the app .
2017-12-13
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DJI Thor
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CIGANO Posted at 2017-12-13 13:49
Yes that’s what I discovered a few days ago it was the iCloud upsetting the app .

So the issue is now resolved, right? Glad to hear, thank you for your update. Happy flying.
2017-12-15
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DJI Thor
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CIGANO Posted at 2017-12-13 13:49
Yes that’s what I discovered a few days ago it was the iCloud upsetting the app .

Hey CIGANO, an update here, our engineers mentioned that we will also have it optimized in the future. Thank you for bringing us the attention.
2017-12-18
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