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Mawad
lvl.2
Flight distance : 27605 ft
United Arab Emirates
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Yesterday i tried to edit movie of videos with total was 9 mins , whenever i try to use the app is crash and shutdown by itself , need solution to fix that issue .
P.S: app is wrking only few sceond now then shutdown when i cleared the al cach start work but i lost my videos
2017-12-2
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fansd2577421
lvl.1
Australia
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Same problem here on iPhone X. App crashes after 10- 20 secs. Nothing I can do to stop it crashing. Can't fly.
2017-12-3
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Bekaru Tree
Captain
Flight distance : 15513100 ft
South Africa
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yes - this is extremely frustrating. Does not happen to me now but has done before. Especially since skypixel is still my main editor app and so the only place i can edit from is my internal storage which then dissapears when i eventually deleted and reinstalled the app as a solution to the disconnect problem. what devise are you using? and are you running the very latest app version (1 Dec 2017 v.18) ? let me know what devise you are using.
2017-12-3
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fansd2da7659
lvl.3
Flight distance : 151 ft
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United States
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Bekaru Tree Posted at 2017-12-3 01:18
yes - this is extremely frustrating. Does not happen to me now but has done before. Especially since skypixel is still my main editor app and so the only place i can edit from is my internal storage which then dissapears when i eventually deleted and reinstalled the app as a solution to the disconnect problem. what devise are you using? and are you running the very latest app version (1 Dec 2017 v.18) ? let me know what devise you are using.

First time tonight my iPad DJI app  started crashing. I rarely ever see an app do that, so there must be some very botched code in there for that do just wipe out an entire running app.  I still have an Android device which I'll keep close by next time I go flying.
2017-12-3
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Mawad
lvl.2
Flight distance : 27605 ft
United Arab Emirates
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must be serious attention from DJI and fix that app bug , wish if someone from support consider it as serious issue
2017-12-3
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fans30a39c50
lvl.1
United Kingdom
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I got my Mavic on Friday and am having the same issue. Have the current version of the app on an iPhone X and it crashes every 15 seconds or so. It's fair to say that it's spoiling the experience so far
2017-12-3
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timber__wolf
lvl.1
United Kingdom
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fans30a39c50 Posted at 2017-12-3 04:48
I got my Mavic on Friday and am having the same issue. Have the current version of the app on an iPhone X and it crashes every 15 seconds or so. It's fair to say that it's spoiling the experience so far

Update: I've just removed and re-installed the app and it seems to be working OK now

2017-12-3
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djiuser_JLPVOEe
lvl.2

Singapore
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timber__wolf Posted at 2017-12-3 09:57
Update: I've just removed and re-installed the app and it seems to be working OK now

After deleting and re-installing, the downlink video clips are still there in DJI GO 4 ? thanks.
2017-12-3
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fans4192e5e5
lvl.1
United Kingdom
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03.12.17
iPhone 6 Plus
Mavic Firmware up to date
ANSWER ...... Update to IOS 11.2
Sorted Probs Fixed (So Far !! )
2017-12-3
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JBInspire
lvl.4
Flight distance : 1863438 ft
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United Kingdom
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timber__wolf Posted at 2017-12-3 09:57
Update: I've just removed and re-installed the app and it seems to be working OK now

I also did this and it worked for a couple of batteries,  it on the third it was back to crashing frequently. Tried clearing the cache, but no good :-(
2017-12-3
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Daniels
lvl.1
Flight distance : 89242 ft
New Zealand
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I had the same problem, I use an apple iPad mini 4 and what a drama. Apple did an update which fixed any bugs. So I recommend checking your device for any updates.

2017-12-3
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Maxxpsoft
lvl.4
Flight distance : 380594 ft
United States
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9 mins? Last time I edited a video was saying 5 mins max. Haven't tried in a couple months has the 5 min limit gone up?
2017-12-3
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fans1b57fa0d
New
United States
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Yeah mine keeps crashing I’d delete the app and everything I’m down to the conclusion that DJI just sucks I’m returning my mavic because I got it like 3 days and never buying this crap again 1.3k dollars and can’t even get an app to work with the worlds most simplest phone .
2017-12-3
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DocQuicksand
First Officer
Flight distance : 1048652 ft
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United States
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Check out a fix that has been working for me and others as well...

https://forum.dji.com/thread-122219-1-1.html
2017-12-3
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timber__wolf
lvl.1
United Kingdom
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JBInspire Posted at 2017-12-3 11:22
I also did this and it worked for a couple of batteries,  it on the third it was back to crashing frequently. Tried clearing the cache, but no good :-(

Yep, I spoke too soon. Used it for two flights earlier and it was fine...now it's back to crashing every 15 seconds again
2017-12-3
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timber__wolf
lvl.1
United Kingdom
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djiuser_JLPVOEe Posted at 2017-12-3 10:02
After deleting and re-installing, the downlink video clips are still there in DJI GO 4 ? thanks.

Sadly not no
2017-12-3
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Oracle Miata
Captain
Flight distance : 3759829 ft
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United States
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Upgrade to the latest version of IOS released yesterday.  It will fix the problem.
2017-12-3
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