dlew21
lvl.4
Flight distance : 3963865 ft
United States
Offline
|
My inspire 1 camera unit was shipped off over two weeks ago. I have heard nothing on the matter, but today I called them and was given the run around 6 weeks, yes you will be waiting 6 weeks until I hear something. The tone was as if this was my problem, not theirs....I guess that's true.
I am desperately searching for a camera for a faulty Inspire 1 camera that I received. I have hit a brick wall with DJI Support (no pun intended) . Absolutely no answers, no spare parts, no product support (yet they claim to have 24 hour support, not true). Due to the launch of the Phantom 3, it amazes me that DJI didn't wait to fix the Inspire 1 (parts) backorder problem. Now their resources will be going to the Phantom 3 as the Inspire 1 issues continue. I realize that many people have had great experiences with the Inspire 1. However, if by chance you recieved a unit with faulty firmware or camera, you are screwed. The people at DJI are trained to say nothing. There is a shrowd of secrecy around what is happening with DJI backorders on parts. For someone who relies on drones for everyday production, this means losing business. I must say my business, after over a year of buying pretty much every DJI product, is over. It's not even about the lack of products to support the Inspire 1 (ok a little). For me it is the way they are treating customers, ie , like crap. It may be time to make a change to 3D robotics. If anyone has experience with 3D robotics please let me know your thoughts. The fact that they "are not allowed to talk about the backorder on parts" is alarming.
Has anyone at all found a way to circumvent this internal DJI bureaucracy and get the parts they need? Can I get a refund on my purchase?
(Also please don't send back a link to all e rc and tell me they have the part.... THEY DON"T!!!!)
|
|