4WDaus
Captain
Flight distance : 1187257 ft
Australia
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DJI Thor Posted at 2017-12-18 02:40
Hi Alison, I had checked your case status, our engineers mentioned that the drone had been self-disassembled before, right? If yes, did the crash happen before the disassembly or after the disassembly? Could you please help to confirm? Thank you so much and sorry for the inconvenience.
Hi Thor
Thanks for the reply. It’s reassuring to have you chasing this up for me.
The drone has always worked perfectly until the day the propeller snapped mid flight. To this point, the drone had not been altered, opened or disassembled.
After the drone crashed upside down into a little salt water, it was then disassembled to prevent further damage of the parts inside. DJI engineers have sent me photos of the damage to a few of the parts, it you will note we saved many others by not letting the salt water spread throughout the casing. In other words, we only disassembled the drone after the crash to reduce the possibility of further damage.
I hope this assist in getting a positive result.
Thank you again
Alison |
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