I just got my osmo mobile and tried to use the active track but doesn’t seem it working. The error message is something like use the function in landscape mode. But my phone is already at landscape position. Not sure how should I do to make it working.

Same problem here and bought mine today too, need a solution please!

Hi, sir. Please provide me a screenshot with the error message. Any other errors? Thanks for your help.

fans37eea2b6 Posted at 2017-12-5 12:59
Same problem here and bought mine today too, need a solution please!

Hi, sir. Did you have the same error message? Please ensure that the gimbal is level when your osmo is off. Thanks for your cooperation.

Yes same error as him and everything is calibrated, it says i need to go into landscape mode to do activetrack even though i am in landscape mode

Not identical problem, but Active Track is also not working on my unit. In the DJI tutorial:
1. Tap yellow target icon
2. Icon shows "next" instruction
3. Drag box around subject.

On my unit, step 2 never happens.

I got my osmo yesterday and I'm using the note 8. When I use active track it will lock onto something and track it for a few seconds. Then it will tilt up, lose the lock and kick me out of the app. Any suggestions or ideas?

On my OSMO mobile and IPHONE 5S active track did not work.
When I tap yellow target icon nothing heppend ...... why ?

Could you make a screenshot. I never experienced this.

fans37eea2b6 Posted at 2017-12-5 12:59
Same problem here and bought mine today too, need a solution please!

Could you make a screenshot. I never experienced this before.

And what device are you using?

fans37eea2b6 Posted at 2017-12-7 06:46
Yes same error as him and everything is calibrated, it says i need to go into landscape mode to do activetrack even though i am in landscape mode

And what device are you using?

PremiereRulz Posted at 2017-12-7 08:45
Not identical problem, but Active Track is also not working on my unit. In the DJI tutorial:
1. Tap yellow target icon
2. Icon shows "next" instruction

What device are you using?
PS, what happens if you skip 2 and move to 3?

djiuser_59uJECg Posted at 2017-12-19 03:46
On my OSMO mobile and IPHONE 5S active track did not work.
When I tap yellow target icon nothing heppend ...... why ?

After that, you have to drag a box around the subject you want to track.

fansc4ab7fe0 Posted at 2017-12-9 10:50
I got my osmo yesterday and I'm using the note 8. When I use active track it will lock onto something and track it for a few seconds. Then it will tilt up, lose the lock and kick me out of the app. Any suggestions or ideas?

What kind of subject are you tracking and how is the light?

Are you in permanent landscape mode ,  portrait or on auto rotating with your phone?

djiuser_59uJECg Posted at 2017-12-19 03:46
On my OSMO mobile and IPHONE 5S active track did not work.
When I tap yellow target icon nothing heppend ...... why ?

Hello Sir, iPhone 5 and iPhone 5s cannot use Active Track function because of its own calculating ability limitation. Sorry for the inconvenience caused.

Iphone 5 se ... active tracking worked without any problem ... now it just stopped and is not available anymore .... this gimbal is a cool gadget... but the dev. team is really bad... user friendly is something else

Hi. I have the same problem too. Is there anyone can help?

Hi,

I'm new to Osmo mobile and had the same issue. Active track still isn't working but I managed to get a solution to this error message. The message is caused by your iPhone settings - you've probably got it on portrait / landscape lock. If you turn this off then the error message goes away.

Hope this helps

Jon

jon2000 Posted at 2018-1-14 04:47
Hi,

I'm new to Osmo mobile and had the same issue. Active track still isn't working but I managed to get a solution to this error message. The message is caused by your iPhone settings - you've probably got it on portrait / landscape lock. If you turn this off then the error message goes away.

That is right, the Vertical Orientation Lock must be disabled in phone Settings when you use Active Track, thanks for sharing here.

Hi, I use the Osmo Pocket with a Google Pixel 2 and cannot get Active Track to work. I have tried a number of subjects, tapping and drawing the box around them but nothing works. Any ideas?